Experience

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  The home depot

  Mar 2000 - Nov 2006

  Computer room associate

  Promoted in 2002 from Call Center to Computer Room Associate from backup coverage to full time coverage Audited employees on system procedures including cost vs. retail calculationsResponded to repair tickets by installing, repairing or upgrading point-of-sale systemsConfigured workstations to meet company standardsMonitored security access groups and added new devices onto network as necessary

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  Ibm

  Sept 2007 - Mar 2008

  Systems service representative

  Interacted with midrange clients in solving server hardware issues,Provided installation support and problem identification in corporate, retail, and government environmentsProvided emergency coverage for all D/FW customers and surrounding areas

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  City of allen

  Mar 2008 - Nov 2017

  System administrator

  Promoted in October 2008 from Technician to SpecialistPromoted in February 2017 from Specialist to System AdministratorTeam leader on client system deployments for over 700 employees across multiple environments including public safety, internal city services, and recreational facilitiesDeveloped and implemented technology asset management practices and processes to monitor warranties, accountability of employees, and decrease overall supply costsDeployed network-wide ticketing system to improve communication to end-users, track volume of time and incidents, and document common issuesConsolidated and reconfigured new and existing servers into Hyper-V environments to optimize system resources and reduce server costsProvided product recommendations based on end-user needs and demands while staying within budget constraintsEstablished relationships with I.T. vendors resulting in reduced installation and upgrade costsCreated and negotiated contracts with leasing partners on new and used equipmentPerformed analysis of new and existing client/server applications including testing, development, and implementationPerformed preventative maintenance on servers and server backups for disaster recoveryAdministered Active Directory and Group Policy settings for 4 domainsConsolidated similar public access domains from 3 to 1 to eliminate redundancyTrained users on operating system applications, data management, email, computer resource management, and security practicesOversaw naming standards for new and existing servers and end-user workstations for ease of remote access and application inventoryTroubleshot network and routing problems by monitoring connectivity issues, tracing cables, testing ports, and making repairs as necessary Show less

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  Wcs engineering

  Aug 2017 - now

  System administrator

  Manage and maintain 365 environment for all employees in the U.S. and abroad. Provide end-user support for Windows desktops/servers and website administration. Point-of-contact for professional input on technological business solutions

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  City of allen

  Apr 2020 - Jan 2022

  Aiding the Water Conservation Division by encouraging smart water use through the validation and processing of rebate offers through the H2OME Improvement Rebate Program while also documenting required commercial irrigation inspections as additional oversight of the City’s water conservation and resource management plan. Left position due to educational implications of COVID and returned in 2021

  • Customer Service Representative

    Sept 2019 - Jan 2022

  • Customer Service Representative

    Apr 2020 - Jan 2021
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  Lucas christian academy

  Oct 2021 - now

  Education technology director

  Provide solutions that improve the quality of education for students while reducing administrator burden on faculty and staff. Project manager for system deployments while fielding vendors for the purposes of software licensing and device acquisition. Improve information security by preserving the integrity of IT assets without sacrificing availability of technology services for staff, students, and faculty. Manage telephony, cloud solutions and internal school network

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  Aguazé solutions

  Jan 2022 - now

  System administrator

  Provide end-user support for Windows desktops/servers and website administration. Point-of-contact for professional input on technological business solutions. Manage and maintain 365 environment for all employees