Experience

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  Sunrise school lahore

  Aug 2013 - Jun 2020

  Statistics tutor

  Creating comfortable tutoring environment conducive to learning.• Assisted students in finding useful study methods to enhance academic performance.• Provided one-on-one and group tutoring instruction for over 30 students.• Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.• Prepared for tutoring appointments by learning about key topics and planning out structured activities.• Traveled to students' homes, libraries and schools to conduct tutoring sessions.• Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.• Provided test preparation support for routine, standardized and college entrance examinations.• Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies.• Quizzed students on statistical learning materials and used special techniques to help in subject matter recall.• Offered last-minute tutoring to pupils prior to examinations. Show less

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  Bureau of statistics, planning and development department government of the punjab

  Jun 2017 - Jul 2017

  Internship trainee

  Coordination and collaboration of statistical data for Agriculture, crimes, and education departments using Multiple Indicator Cluster Service (MIST) software.

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  Mindbridge

  Sept 2017 - Jul 2022

  Pakistan-sr. data research associate-call center

  Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.• Facilitated individual coaching sessions with CSRs to realign productivity goals.• Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.• Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.• Maintained strong call control and quickly worked through scripts to address problems.• Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.• Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.• Retained top talent by authoring and conducting team performance evaluations for corrective action planning. Show less

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  Amazon online fulfillment gmc & sons stores llc

  Jun 2020 - Apr 2021

  Self employed-amazon fulfillment business associate

  Listing new products, fulfilling orders, tracking order information, and updating inventory in Amazon Seller Center, writing product content for eBooks, online courses, and product listing using software such as Amazon Scout, Jungle Scout, Keepa, Helium 10, Seller App, and Web App.• Optimizing Contact listing utilizing SEO and digital marketing tools.• Call center management and business reviews for customer related inquiries• Interacting with suppliers, distributors, and retailers such as Bed Bath & Beyond, Walmart, Costco, BJ’s, and Sam’s Club• Writing email marketing emails to customers Show less