Experience

• 

  Istanbul chamber of commerce

  Jun 2012 - Jul 2012

  Intern

  Hardware Internship

• 

  Tav information technologies

  Aug 2013 - Sept 2013

  Intern

  Software Internship

• 

  Istanbul commerce university

  Jul 2015 - Jul 2015

  Intern

  Software Internship

• 

  Entes elektronik

  Dec 2015 - Jul 2017

  Technical support engineer

  CCTV(Honeywell, Dahua & Samsung Techwin) Access Control Security Systems (WINPAK&NetAXS)Public Adress Systems-Voice Alarm (ESSER)Fire Alarm Systems (ESSER)AxxonSoft (VMS)

• 

  Dahua technology co. ltd

  Aug 2017 - now

  Train, motivate, and lead after sales teams to achieve set objectives and targets.Maintain contact with clients to obtain customer feedback regarding product/service quality.Assist clients in resolving issues and complaints concerning purchased products or services.Supervise the operations of after sales teams to ensure set targets are met.Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance.Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.Develop and optimize support and service processes, tools, and systems.Provide periodic reports to management on all after sales activities. Show less Assist Channel Sales team to proactively develop Partners or Service Providers to achieve business objectives.Assist customers and partners with hands on technical assistance for demonstrations, trials, and proof of concept projects.Develop strong working relationships with senior business and technical leaders who are responsible or influence new platform development.Develop and manage relationships with customers' and partners' technical staff.Develop a close relationship with sales staff in the territory and work as a team to drive the business.Assist in the identification and development of new channel partners in the territory.To organize Technical Trainings (Various technical training workshops & seminars in different cities in Turkey.)Inspiration to stretch your performance by allowing you to tackle seemingly impossible problems. Show less Project Management (Management of the mobile project that named "TUHIM" for ISBAK & IBB, and more...)Work efficiently in a demanding, multi-cultural, multitasking environment with changing priorities and challenging deadlines.Become familiar with customer’s current and next generation platforms by engaging directly with system architects and collaborating on potential solutions that leverage Dahua Technology and expertise. Understand the customer’s technology challenges, options and business drivers.To organize Technical Trainings (Various technical training workshops & seminars in different cities in Turkey.)Develop strong working relationships with senior business and technical leaders who are responsible or influence new platform development.Inspiration to stretch your performance by allowing you to tackle seemingly impossible problems.Consulted with product reviewers to create a better customer experience.Catch new business opportunities.Knowledge of the Dahua Solutions;IP, HDCVI, Mobile & Traffic (Smart Park, ANPR) , Under Vehicle Surveillance System (UVSS), Artificial Intelligence (AI), Storage, Access Control, Thermal, Display & Control, VDP, Smart Lock, Drone (UAV) Transmission, and Video Management Software (VMS) Show less

  • Aftersales Manager at Dahua Turkey

    Aug 2020 - now

  • Presales Engineer at Dahua Turkey

    Sept 2018 - Aug 2020

  • Project Engineer at Dahua Turkey

    Aug 2017 - Aug 2018