Experience

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  Pilkington

  Jun 1998 - Jan 2001

  Coordinator of local support team

  Local Helpdesk Team Coordinator. Remote support to the Pilkington employees. Creation of metrics and improvements to the site. Training of analysts. Responsible to show the helpdesk results to IT Pilkington Director

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  Asyst sudamerica

  Jan 2001 - Apr 2008

  Support analyst

  I worked allocated in customer's site working with hardware, software and networking services for 7 years.

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  Hp

  Mar 2008 - Dec 2011

  It support analyst outsourcing

  Helpdesk Coordinator. Support of LAN at Ericsson – São José dos Campos, responsible for the LAN infrastructures. Participation in projects of workplace lay-out changes in the network infrastructure. Support Customers in software and hardware issues. Responsible for stock control of HP equipment’s Responsible for monitoring production servers allocated in Ericsson.Responsible for the Dashboard. Checking the status of all switches in Ericsson Production. Sending this information daily to the Ericssonmanagers. Show less

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  Ericsson

  Dec 2011 - now

  Ict engineer

  Provide successful preparation and setup of solutions through activities innetwork design, planning and deployment of Test Environment solutions.Responsible for Common/IT infrastructure covers the infrastructure and ITservices needed to support the delivery and operation of TE services. Thisincludes areas like TE LAN, STP, IP/ATM backbones, Storage, Backup,Access and Perimeter & External Connections.Creating cost effective solutions.Perform O&M and support activities on Test Environment Nodes/networks,Test Environment Tools and common/IT infrastructure.Support Customers in software and hardware issues.Responsible by the monitoring, upgrade and install ITK Tool. ITK is anEricsson tool that collects data from all operators to upgrade network of mainBrazilian operators.Responsible by implementing Citrix XenServer and other virtualizationstechnologies. Show less