Prabhakar Raj Natarajan

Prabhakar raj natarajan

bookmark on deepenrich
location of Prabhakar Raj NatarajanLake Bluff, Illinois, United States
Followers of Prabhakar Raj Natarajan1000 followers
  • Timeline

  • About me

    Account Delivery Executive at Wipro Limited

  • Education

    • Bharathidasan university

      1991 - 1995
      Be electronics and communication engineering

      Represented college in university tournaments.Active sportsman/athlete...

    • Bharathiar university

      1996 - 1998
      Mba marketing & systems

      Activities and Societies: Placement Cell Bharathiar Management Association (BMA) Management Events Meet

  • Experience

    • Mbt

      Jan 2004 - May 2005
      Siebel tech associate
    • Deloitte consulting

      May 2005 - Mar 2006
      Senior analyst/eai
    • Birlasoft/ge

      Mar 2006 - Jul 2007
      Systems analyst/eai consultant
    • Ibm

      Aug 2007 - Nov 2009
      Solution architect/associate project manager
    • Dubai customs

      Dec 2009 - Aug 2013
      Crm technical lead
    • Fujitsu technology solutions gmbh

      Oct 2013 - Nov 2017
      Crm architect/lead functional consultant

      Project Description & Responsibilities 1. Digitization of Maqta-KIZAD services2. Upgrade of Siebel CRM3. Sales cycle of ports freezone offerings4. Unified CRMo Driven the business process workshops and demonstrated the would be processo Helped portal, middleware and Siebel team in solutioningo Conducted the conference room piloting and UATo Managed and helped in the delivery of Siebel Open UI Upgradeo Managed the verification of the entire CRM offeringso Liased with oracle and Redhat in Upgrade issueso Succesfully delivered the project in time with the best quality Show less

    • Wipro limited

      Apr 2018 - Apr 2019
      Principal consultant/project manager

       Managing the development and implementation of Siebel projects valued at 500+K GBP  Completing the project in the agreed cost, time and quality Managing the CR, its process and delivery of the same Managing the T&M projects alongside the FPP  Reporting the WSR and MSR to customer and providing the health status to internal leaders Maintaining the quality details for central team reporting Driving parallel projects within the account for improving the margin Discussions and enabling decisions for any open items with internal and customer Stakeholders  People management and resource planning. Show less

    • Wipro technologies

      May 2019 - Sept 2024
      Program delivery manager

       Responsible for managing the Application Production Operations (APO) tower (20+ M USD annually with 250 FTE of varied skills) Set the vision, direction and culture of the team by managing individual and team performance, expectations and goals Managing and reporting the SLA, KPI, CPI and ensuring the services are available as per the contract.  Responsible for Operating margins, QoQ targets on parameters such as FTE, Automation, Band distribution, TopGear Running various SIP for the customer and taking it to logical closure Executing various quality drives in the account for growth, stability and improvement  Driving parallel projects within the account for improving the margin Working alongside Infra, Security towers and be a part of cross functional teams Discussions and enabling decisions for any open items with internal and customer Stakeholders  Resource planning and allocations, controlling attritions by working with internal practices and vendors.  People management for the APO organization Show less

    • Wipro

      Mar 2024 - now
      Account delivery executive
  • Licenses & Certifications

    • Prince2 ® practitioner