Experience

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  Mbt

  Jan 2004 - May 2005

  Siebel tech associate
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  Deloitte consulting

  May 2005 - Mar 2006

  Senior analyst/eai
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  Birlasoft/ge

  Mar 2006 - Jul 2007

  Systems analyst/eai consultant
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  Ibm

  Aug 2007 - Nov 2009

  Solution architect/associate project manager
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  Dubai customs

  Dec 2009 - Aug 2013

  Crm technical lead
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  Fujitsu technology solutions gmbh

  Oct 2013 - Nov 2017

  Crm architect/lead functional consultant

  Project Description & Responsibilities 1. Digitization of Maqta-KIZAD services2. Upgrade of Siebel CRM3. Sales cycle of ports freezone offerings4. Unified CRMo Driven the business process workshops and demonstrated the would be processo Helped portal, middleware and Siebel team in solutioningo Conducted the conference room piloting and UATo Managed and helped in the delivery of Siebel Open UI Upgradeo Managed the verification of the entire CRM offeringso Liased with oracle and Redhat in Upgrade issueso Succesfully delivered the project in time with the best quality Show less

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  Wipro limited

  Apr 2018 - Apr 2019

  Principal consultant/project manager

   Managing the development and implementation of Siebel projects valued at 500+K GBP  Completing the project in the agreed cost, time and quality Managing the CR, its process and delivery of the same Managing the T&M projects alongside the FPP  Reporting the WSR and MSR to customer and providing the health status to internal leaders Maintaining the quality details for central team reporting Driving parallel projects within the account for improving the margin Discussions and enabling decisions for any open items with internal and customer Stakeholders  People management and resource planning. Show less

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  Wipro technologies

  May 2019 - Sept 2024

  Program delivery manager

   Responsible for managing the Application Production Operations (APO) tower (20+ M USD annually with 250 FTE of varied skills) Set the vision, direction and culture of the team by managing individual and team performance, expectations and goals Managing and reporting the SLA, KPI, CPI and ensuring the services are available as per the contract.  Responsible for Operating margins, QoQ targets on parameters such as FTE, Automation, Band distribution, TopGear Running various SIP for the customer and taking it to logical closure Executing various quality drives in the account for growth, stability and improvement  Driving parallel projects within the account for improving the margin Working alongside Infra, Security towers and be a part of cross functional teams Discussions and enabling decisions for any open items with internal and customer Stakeholders  Resource planning and allocations, controlling attritions by working with internal practices and vendors.  People management for the APO organization Show less

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  Wipro

  Mar 2024 - now

  Account delivery executive