Experience

• 

  Chr solutions

  Nov 2018 - now

  Currently working as Lead Software Activations. Customer facing role and leading the team of 6 who are involved in Configuring the Product based on the customer business flow on top of the baseline product.Modules Used: Sale, Customer Service, Filed Service.Technologies used: SharePoint workflow 2013, Dynamics CRM, .netIndustry: TelecomThis involves:  Demonstrating the baseline Product Participating in the Discovery phase to understand the customer business flow. Writing the Solution Scope document Flows charts for the SharePoint workflows. Once the solution scope is approve from the client, the design will be ready for the implementation. We gather other master data such as the team names and responsibilities, Workflow templates email templates etc. Splitting the work task and assigning to the team. Involving in the technical discussion. Setting up the weekly meeting with the client to demonstrate the progress. Based on the client feedback we do update the flow and make changes get the approval from the client for each business flow. Conduct IUAT and UAT. Give training to the client. Who trains the end user later. Show less

  • Technical Lead

    Oct 2021 - now

  • Lead - Software Activations

    Nov 2018 - now