Experience

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  Four seasons hotels and resorts

  Sept 1995 - Jun 2004

  Concierge

  1. Receive Rooms, Flight, Theater or other reservation for guest / tenant2. Receive incoming calls and transfer to the respected dept3. Handling guest's complain4. Update tenant's data

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  Intercontinental hotels group (ihg®)

  Jul 2004 - Mar 2005

  Front desk agent
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  The ritz-carlton hotel company, l.l.c.

  Apr 2005 - Dec 2010

  Front desk agent

  Check in/out Guests, cashiering, assign the room for guest, fulfilled the guest's need

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  Pprs pakubuwono residence

  Jan 2011 - Apr 2012

  Tenant relation officer
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  Starwood hotels & resorts worldwide, inc.

  Feb 2011 - Nov 2011

  Front office supervisor

  1. C/i - c/o guest2. Assigning rooms for expected arrival3. Take rooms reservation4. Cashiering5. Check group arrival / departure6. Handling guest complain

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  Pt. intiland development

  May 2013 - now

  Chief tenant relation at 1park residences

  1. In coordinate with marketing to Hand over Units from Developer to Landlord 2. Maintain effective relationship with all tenants in order to ensure of their rights and responsibilities.3. Maintain administrative procedures in order to ensure and effective and efficient apartment and office environment.4. Recommend changes to policies, programs and procedures.5. Prepare monthly report regarding all complaints/requests from tenant.6. Advise the Property Manager/Building Manager/Property Owner about tenant issues and concern.7. Prepare Budget and Program Tenant Relation Department.8. Responsibilities can include overseeing office staff, maintenance workers, contractors and other staff involved with the rental space or property.9. Establish and maintain excellent relationship with tenants and providing solutions on operational matters as required.10. Liaise with other departments about tenant issues and concerns.11. Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc.12. Investigate and respond to complaints made by or about tenants and take corrective action as required, directing to the appropriate individual.13. Contact List – Maintain and update tenant contacts lists to include emergency numbers.14. Arrange regular events for Residents 15. Organize cooperation contract with Tennis, swimming, soccer school, language teacher related to Resident purposes.16. Maintain the best services of the staffs (Tenant Relation, Concierge, Gym Attendant, Business Centre) so Resident’s needs are fulfilled. Show less

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  Pt. progress group

  Oct 2016 - now

  Customer service manager

  Hand over units to customer, handling complaints, create community to residents, take care a good relationship with them, increasing service charge (IPL), managing club house, etc

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  Pt. graha karya inti (agung sedayu group)

  Jul 2017 - now

  Tenant relation deputy dept head
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  Agung sedayu group

  Jul 2017 - now

  Tenant relation deputy dept head