Chrisse Danielle Escobar

Experience

• 

  Sutherland

  Feb 2019 - May 2019

  Desktop Support Engineer

  Basic end-user support regarding IT issues.Update and maintain compliance and non-compliance machine.Setup and pull out machines for allocation and surrendered station.Configuring AVAYA phone

• 

  Systemantech

  Jun 2019 - Aug 2020

  Desktop Support Engineer

  • Developed problem-solving skills in both Software and Hardware.• Configuring AVAYA Phone.• End-user support in network connection issues, diagnosing, solving software and hardware issues, and replacing peripherals as required.• Assisting end-users via email, telephone, or perform in person.• Maintain, deploy, and set up computers for allocation and surrendered workstation.• Monitoring and handling assigned tickets for incident and service requests using Service Now.• Solving and closing or escalation of tickets if needed.• Monitoring and provide an update of compliance and non-compliance machine (Encryption, McAfee, and windows update) in Weekly McAfee Call.• Installing and configuring computer hardware operating systems and applications.• Handling a team and different task that needs to be done. Show less

• 

  GRUNDFOS

  Mar 2021 - now

  • Service Desk, Support Engineer Analyst

    Apr 2023 - now

  • Service Desk, Support Engineer

    Mar 2021 - Jun 2023