Guadalupe Luz Elosegui

Experience

• 

  NH Hoteles

  Oct 2008 - Dec 2008

  Front Desk Receptionist

  • Telephone operator• Pre-Check in, check-in, check-out• Customer service

• 

  Hotel Garden

  Jan 2010 - Mar 2012

  Front Desk Officer

  • Telephone operator• Pre-Check in, check-in, check-out• Customer service• Cash handling• Responsible of documentation• Groups’ coordination• Planning of days off and daily tasks• Among other activities

• 

  Briz Estética

  Oct 2014 - Jul 2015

  Recepcionista

  • Telephone operator• Customer service• Cash handling

• 

  Harding Retail

  Sept 2015 - Nov 2016

  Manager Assistant

  Trainee Manager• Assistant Manager• Cash handling and control of targets• Delivery supervisor• Customer servicePromo Table Leader• In charge of the promotion team• Coordination of promotional events• Area daily activities designation• Delivery supervisor• Stockroom supervisor

• 

  On Aparts Hotel Desing

  Mar 2017 - Mar 2018

  Front Desk Receptionist

  • Telephone operator• Customer service• Bookings• Cash handling• Rooms distribution organization• Check in, Check out• Housekeeping and maintenance coordinator

• 

  Royal Caribbean Group

  Mar 2018 - now

  • Participates in the boarding process by reviewing immigration documentation• In charge of Landing Goods Advice and proper documentation of it • Prepare and presents arrival/departure manifest, sailing letter• Prepare and presents relevant documentation for Customs, Immigration Officers, Health Officers and Port Agents• Keep updated APIS and CARICOM with departure and arrivals• Clear the vessel• Assist Guest Services Team when need it • Customer Services • Cash handling • Money exchange • Line greeter• Rapid Resolution team member• Telecom member• Shadowing, training and assisting Guest Administration Officer east and western Caribbean season; AUS/NZ season; during crossing through Pacific Island to Hawaii, USA; Canada season

  • Guest Administration Officer

    Mar 2020 - now

  • Senior Guest Services Officer

    Mar 2018 - Mar 2020