James Kyaw Zayar Htun

Experience

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  KMD Group of Companies

  May 2002 - Jun 2006

  Services Engineer

  • In charge of technical and management for Services Department.• Successfully administered Maintain, analyze, troubleshoot, repair desktop, laptop computer systems, hardware and computer peripherals.• Installed and configured Networking Project include Cabling, LAN, WAN, switches, routers, ADSL & Broadband configuration, Wireless network configuration and setup ISP configuration for clients.• Installed, configured, and maintained operating systems; set permissions, created accounts, and established privileges; troubleshoot network, server and workstation issues; conducted backup and restore operations.• Develop a direct relationship with management of clients.• Handled customer complaints with a professional positive.• Provided telephone-based technical support going on-site if necessary• Administered as Return Materials Authorization (RMA) Technician responsible for repairing, testing, troubleshooting with computer hardware and accessories.• In charge of technical and management for System Integration Department.• Assessed and custom built computers to suit client’s needs.• Maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals such as Printer, Scanner, UPS, Monitor, Laptop.• Installed, upgraded & configured operation systems along with MS office and others suitable applications.• Consulted with customer to successfully determine and meet their needs.• Delivery and Installation to Customer House.• Handled all software upgrades, Hardware and connectivity issues.• In charge of all customer services regarding company marketing program.• Planned and Managed for computer trade shows.• Trained new employees in technical skill.• Responsibly handled opening and closing store according to company procedures. Show less

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  Infogate Co.Ltd

  Oct 2006 - Sept 2007

  System & Network Engineer

  • In charge of technical, client communications, customer service, training new technical staff, job scheduling and management of outdoor services.• Controlled network management and administration, technical support, equipment and software installation, disaster recovery, client training, network design, system support and security, cabling, hardware and software sales.• Maintained the availability of LAN and WIFI resources, created user account, policies and system backup in Microsoft 2003 Server Active Directory environment.• Installed and maintained ISA server, Mail Server, File Server, Printer Server.• Develop and implemented polices and procedures related to Network Hardware, Software, User Support, Network Security and Disaster Recovery.• Successfully administered install, setup, troubleshoot, configure, repair with computer hardware, Network design, Cabling, software and ISA Server for Cyber Cafe` Project.• Responsible for providing Network diagram using Visio, word and power point.• Developed a direct relationship with management of clients Show less

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  Applied Digital System Pte Ltd

  Nov 2007 - Jun 2009

  Computer Technician

  • Installed, upgraded, configured, troubleshoot, repair computer hardware system, operation systems and IC programming software for production.• Technical support for office day to day help desk requests, various computer hardware, software problems and administration, troubleshooting using Windows Server 2003, User Manager for Domain, Network Monitor, Event Viewer and performance monitor.• Installed, configured and troubleshooting operating systems with Microsoftplatform and various problems such as virus, drivers, software, data lost and recovery. • Administered weekly data backup and data recovery with File server, accounting software and machine’s computer.• Configured, maintained, data backup system with FTP Server.• Administered technical support with remote desktop software to Suzhou China’s production and office.• Provided monthly activity report and technical support procedures. Show less

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  Amnet Technology Pte Ltd

  Jul 2009 - Apr 2011

  Network & System Engineer

  • Installed, upgraded and maintenance of server hardware components as per customer requirement.• Assist team in resolution of hardware, software and system issues• Hardware Installation, Network Installation, and Windows Server Installation as customer requirement.• On-site technical support for customer and solve the User supporting problem of Application, Email problem, Server Problem, Networking problem at our customer’s office such as Shipping Company, Travel and Tour Company and Medical Distribution Company.• Involved as good teams player on many deployment project such as AD and Exchange deployment project, Microsoft OCS server, Hyper-V project, Active Directory migration project, Exchange server migration project. Show less

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  GAC Singapore Pte Ltd

  Apr 2011 - Nov 2016

  • Responsible for managing of users account and providing IT support. • Responsible for networking and system designing, implementing and maintenance services.• Monitor and maintain the companies’ system, network and VMware infrastructure.• IT internal Control policy and procedure implementation.• Asset Management and procurement.• Assist to IT Manager in annual budgeting.• Project coordination and implementation.• Support team for Level 2/3 and lead the infrastructure project and development.• Team lead of the information System Department. Show less • Support the users including 4 remote sites as over the telephone and by mail. • Configuration and testing of any new hardware and software.• Travelling to remote sites to help with installs, deployment, and troubleshooting.• Management of the daily data backup and retrieval scheme.• Update properly IT documentation and process like network diagram, inventory list, server documentation.• Assistance with training of staff and compiling procedural documentation.• Applying Update/patches in accordance with company procedures.• Support team for the infrastructure project and development Show less

  • Senior IT Executive

    Jan 2013 - Nov 2016

  • IT Executive

    Apr 2011 - Jan 2013
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  Shwe Taung Development Company (Junction City)

  Dec 2016 - Dec 2017

  IT Manager

  • Manage and lead the IT department.• Oversee project implementation on schedules, budget, resources and quality.• Provide Infrastructure support for multiple application system and platforms.• Coordinate with services provides/ vendors for project requirement.• Ensure all systems comply with relevant IT security principles, policies and standards.• Review and implement IT policy, infrastructure planning and development.

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  Myanmar Carlsberg Co., Ltd

  Dec 2017 - now

  • Senior IT Manager

    Aug 2020 - now

  • IT Manager

    Dec 2017 - Jul 2020