Thomas Kwan

Experience

• 

  SingTel Optus

  Jan 1997 - Jan 2000

  Senior Engineer

  • Responsible for in-depth trouble shooting of network and customer faults. • Responsible for new software roll-out on both wired and wireless switching network.• Responsible for vendor performance monitoring and reporting.

• 

  Verizon

  Mar 2000 - Jan 2015

  • Responsible for delivering product plans to drive existing revenue and create new revenue streams• Responsible for driving regional and country level product strategy to ensure Verizon has a strong position in the market.• Responsible for engaging programs to support product, sales and customer • Responsible for network design and implementation and new platform deployments. • Oversee the architecture design, capacity planning of the core network equipment.• Communicate and co-ordinate with carrier managers and operations to monitor the network and provide recommendations to improve network performance.• Provided pre-sales and post-sales technical support to the sales and marketing team.• Subject matter expert on Voice/VoIP and IP products • Responsible for monitoring, investigating and resolving network design issues.• Responsible for fault handling and trouble shooting. • Responsible to perform software and hardware upgrade on the network elements.

  • Network Product Technology Manager

    Mar 2013 - Jan 2015

  • Senior Engineer

    Dec 2005 - Mar 2013

  • Specialist Engineer

    Mar 2000 - Nov 2005
• 

  WTT HK Limited

  Mar 2015 - Jul 2019

  - Manage the entire product life cycle from strategic planning to tactical activities for WTT cloud products.- Conduct market research by visiting customers and vendors. Develop and implement go-to-market plan.

  • Manager, Product Development

    Jan 2018 - Jul 2019

  • Senior Product Manager

    Mar 2015 - Dec 2017
• 

  HKT Enterprise Solutions

  Jul 2019 - now

  Senior Manager