Clive Rodrigues

Experience

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  Marriott Hotels

  Jan 2005 - Jan 2006

  Trainee

  Industrial Trainee In Food & Beverage

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  Marriott Hotels

  Jan 2006 - Jan 2009

  Lead Associate

  Train and develop Associates whilst continuously imparting Food and beverage knowledge to all Associates.Maintain guest satisfaction and ensure repeat business through personalized, efficient service. Ensure all guests leave satisfied.Ensure that the Restaurant and stores are maintained in neat, hygienic, and safe conditions at all times.Continuously take feedback from guests in an effort to continuously innovate and improve the products and services.Good at up selling, suggestive selling and product-knowledge.Responsible for setting the centre-activity table (a U.S.P of the bar), brand standard audit and incentives.MICROS training to all the new Associates Показати менше

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  Atlantis Resorts

  Jan 2009 - Jan 2012

  Team Leader

  Organizing and planning a warm, friendly and professional service at the Mediterranean and Seafood Restaurant.Responsible for compiling staff weekly work schedule and assist in regular staff performance audit.Organizing and Training team members on five star services, service recovery and moulding them towards customer service orientation. Guide and motivate to meet performance targets.Resolve customer complaints and ensure health and safety regulations are followed.Responsible for the JD Power and Restaurant Productivity.Being certified for being a vital part for hosting successful events such as Nasimi Full Moon Party, HedKandi, Café del Marr, Perrier Chill Out Music Festival, Faithless and Sandance by Nasimi Beach. Показати менше

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  JW Marriott Marquis Hotel Dubai

  Jan 2012 - Jan 2018

  Organizing and planning the opening of the Specialty Coastal Italian Restaurant with Asst. Dir Food & Beverage and Restaurant Manager.Responsible for interviewing and recruiting new Associates.Responsible for setting up welcome pack, floor plan, menu glossary, respak setup, table and seat number and mocktail menu. Receiving all the equipments for bar, floor and kitchen and maintaining the inventory.Planned the Concept, Sequence of Service and Marketing strategy with Asst, Dir Food & Beverage and Restaurant Manager. Responsible for compiling staff weekly work schedule and cleaning schedule and assist in regular staff performance audit.Organizing and Training Associates on five star services, service recovery and molding them towards customer service orientation. Guide and motivate to meet performance targets.Demonstrating leadership by utilizing interpersonal and Communication skills to lead, influence and encourage others.Exceeding Customer Expectations by providing services that are above and beyond for Customer satisfaction and retention.Improving Service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.Making Decisions and Solving Problems by analyzing information and evaluating results to choose the best solution and solve problem.Integrating Department goals by providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Показати менше Responsible for setting up welcome pack, floor plan, menu glossary, respak setup, table and seat number and mocktail menu. Receiving all the equipment's for bar, floor and kitchen and maintaining the inventory.Responsible for compiling staff weekly work schedule and cleaning schedule and assist in regular staff performance audit.Organizing and Training Associates on five star services, service recovery and molding them towards customer service orientation. Guide and motivate to meet performance targets.Demonstrating leadership by utilizing interpersonal and Communication skills to lead, influence and encourage others.Exceeding Customer Expectations by providing services that are above and beyond for Customer satisfaction and retention.Improving Service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.Making Decisions and Solving Problems by analyzing information and evaluating results to choose the best solution and solve problem.Integrating Department goals by providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Показати менше

  • Restaurant & Bar Assistant Manager

    Jan 2013 - Jan 2018

  • Restaurant Supervisor

    Jan 2012 - Jan 2013
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  Sheraton Jumeirah Beach Hotel

  Jan 2018 - Jan 2022

  Restaurant And Bar Manager

  Aimed at impeccable service delivery and maximizing productivity and daily analysis of happening trends in businessResponding quickly to guest complaints to ensure high quality customer service and satisfactionIncreasing the guest satisfaction by reviewing Social Media commentaries Presents creative and unique sales and marketing ideas that boosted the overall sales & action plan to drive promotion such as happy hour, ladies night, and gent’s nightSignificant contribution on increasing revenue by 80% YTD in 2019 compared to 2018Restructured Bliss concept and Team along with GM & DF&BImproved Trip Advisor Ranking and currently on No. 4 out of 114 listings by this Nov 2020Preparing P&L commentaries, Forecasting & Maintain BudgetSupervise employee activities and coaching team members by conducting structured weekly training sessions to ensure standards are being maintainedControlling the cost according to the budget by communicate with team & depletions for not moving items.Recruiting associates & including DJ, performance review, promotion for employeesPaid special attention to the maintenance of a healthy and pristine environmentEnsuring compliance of health and safety regulations by being PIC Показати менше

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  Le Méridien Dubai Hotel + Conference Centre

  Jan 2022 - Jan 2024

  Restaurant & Bar Operations Manager