Riaan Lyons

Experience

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  GigaSkills Training

  Oct 2001 - Jun 2006

  Network and Systems Administrator

  I was employed as the college Network and Systems Administrator. Part of my responsibilities was to develop and Implement a domain and local networking environment; I implemented and supported the campus local exchange-mailing environment and managed their data warehousing and access control for the students. I also implemented profile management policies and disaster recovery solutions. I did all the IT R&D for all the student workshops and technical exposure. I also was a part-time lecturer at Gigaskills on all IT related subject (as I qualified) like MCSE, A+, Networking and Security, MOUS, ICDL, AutoCAD, Microsoft Projects and soft skills. Show less

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  BCX

  May 2006 - May 2008

  Snr Systems Engineer

  I formed part of the Systems Engineering Team RO S responsible for provided support for the Sasol SHERQ environment within agreed SLA periods on Access Control, Weigh Bridge systems and End User Supper this including Microsoft Software and Hardware. Part of the support involved high availability environments for tanker access and CCTV surveillance, Security and Software Systems (Systems included EBI, Secure Network, Security Servers, End user issues [Active Directory, Windows, Office and Security application]).We also conducted data investigations on end users while closely working with the head Security team in Sasol. Show less

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  Safintra South Africa

  Jun 2008 - Nov 2019

  I was responsible for Safintra South Africa, Namibia, Botswana, and Mozambique’s. In my role I managed our technical team of engineers and service desk analysts which provided support and implementations for four countries. I formed part of the escalation process and provided Tier-3 support to the Team and managed contractor escalations. We managed all infrastructure, all services and software solutions and managed all stakeholders involved in delivering the technology space. I was responsible for budgets in the technology department and formed part of the senior management team who also participated in group board meetings for the African Continent Group company. Part of my group duties were Group Strategic planning; provide confirmed reporting and information and was responsible to develop monthly reports using QlikView and SQL for Senior Management. I represented Southern Africa in the Africa Group and was part of the Group deployment and centralization team when we centralized all our service. Show less

  • IT Manager for Safintra Southern Africa

    Nov 2015 - Nov 2019

  • IT Manager for Safintra South Africa

    Jun 2008 - Nov 2015
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  Yorb Limited

  Dec 2019 - Dec 2022

  At Yorb Tech my role had two parts: Service Delivery Manager and Senior Systems Engineer. As the Service Delivery Manager, I managed a team of IT Consultants and Senior engineers to ensure we delivered the best possible services to our medium to small business clients. We provided consultation and engineering services and took ownership of IT implementations, projects, and end user support. My role included building relationships with our client and identifying reasonable and logical approaches to ensuring what we promise and sell, we deliver. As the Senior Systems Engineer I formed part of the resource’s availability to our MSA clients, providing tier-2 and tier-3 support whenever we ran low on resources. I spent part of my day delivering technical support to MSA clients and the remaining time managing the team and building relationships. Show less At Yorb Tech my role had two parts: Service Delivery Manager and Senior Systems Engineer. As the Service Delivery Manager, I managed a team of IT Consultants and Senior engineers to ensure we delivered the best possible services to our medium to small business clients. We provided consultation and engineering services and took ownership of IT implementations, projects, and end user support. My role included building relationships with our client and identifying reasonable and logical approaches to ensuring what we promise and sell, we can deliver. As the Senior Systems Engineer I formed part of the resource’s availability to our MSA clients, providing tier-2 and tier-3 support whenever we ran low on resources. I spent part of my day delivering technical support to MSA clients and the remaining time managing the team and building relationships. Show less

  • Information Technology Service Delivery Manager

    May 2022 - Dec 2022

  • Information Technology Service Delivery Manager

    Dec 2019 - Apr 2022
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  Te Whatu Ora Health New Zealand

  Jan 2023 - Dec 2023

  ICT Manager – Digital Services Operations

  I managed the ICT Operation team in our Data and Digital department which includes Service Desk, Infrastructure, Engineering, Security and Database administration. My role was to provide solutions and direction in these departments while upskilling my team with the knowledge and tools necessary to successfully maintain and continuously improve our Operations and Business service delivery. I am a “hands-on” manager that still enjoys getting into the technical stuff when providing tier-3 support to my team. I collaborate with and manage a variety of stakeholders and engage with business senior management while identifying, planning and delivering the required direction and technology needed to achieve the organization’s goals. I ensure we stay within financial constraints and budgets and always look for ways to improve and drive our technology readiness while attending business as usual. Being government driven our budget base is planned around service improvement and delivery and not bottom line. This allowed me to develop areas where improvement was needed. Show less

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  Te Tāhū Hauora Health Quality & Safety Commission New Zealand

  Apr 2024 - now

  Digital Operations Manager