Bilal Zamel

Experience

• 

  M. H. Alshaya Co.

  Nov 2012 - Apr 2016

  • Department Manager

    Apr 2015 - Apr 2016

  • Department Supervisor

    Jul 2014 - Apr 2015

  • Sales Associate

    Nov 2012 - Jul 2014
• 

  Alshaya Group

  Aug 2016 - Dec 2017

  Assistant Store Manager
• 

  Alshaya

  Jan 2018 - May 2019

  Store Manager Incharge
• 

  Alshaya Group

  Jun 2019 - Jan 2021

  Store Manager
• 

  Alyasra Fashion

  Feb 2021 - Jun 2024

  Store Manager

  Sam Edelman

• 

  Jazeera Airways

  Apr 2024 - now

  Duty Free Manager

  Summary Description of Duty-Free Manager Role:As a Duty-Free Manager, oversee the operations of a diverse retail environment, handling a wide range of products including fragrances, beauty items, tobacco, food, confectionery, books, watches, accessories, electronics and luxury products. Your key responsibilities include: • Leadership and Operations: • Manage daily store operations, ensuring efficiency and high service standards. • Implement and maintain store policies and procedures. • Product Management: • Oversee inventory for all product categories, ensuring optimal stock levels and accuracy. • Source and introduce exclusive and high-demand products. • Sales and Marketing: • Develop and execute sales strategies to drive revenue and achieve targets. • Plan promotional activities and design attractive store displays. • Collaborate on marketing campaigns to boost store visibility and sales. • Customer Service: • Ensure exceptional customer service, addressing inquiries and resolving issues promptly. • Create a welcoming and engaging shopping experience. • Team Leadership: • Lead, motivate, and develop the store team to meet performance goals. • Conduct training sessions and regular performance evaluations. • Financial Management: • Prepare and manage the store’s budget, monitor financial performance, and implement cost-control measures. • Compliance and Security: • Ensure adherence to all relevant regulations and company policies. • Oversee security protocols to safeguard inventory and maintain a safe shopping environment. • Customer Relationship Management: • Build and maintain relationships with regular and VIP customers. • Implement loyalty programs to enhance customer retention and satisfaction.This role requires strong leadership, strategic thinking, and a commitment to delivering an outstanding retail experience. Show less