Dalia AlAgeel

Experience

• 

  Ministry of National Guard Health Affairs (MNGHA)

  Mar 2008 - Jul 2015

  -Manage website content of the Ministry and King Saud bin Abdulaziz University for Health Sciences.-Effectively coordinate and collaborate with Media and PR department to obtain information and cover various events such as Conjoined Twins separation surgeries and other medical and non-medical activities.-Edit, Proofread and Translate content from English to Arabic and vice versa.-Upload and publish content to all websites and update it regularly. Provide quality translation and interpretation between medical staff and patients.

  • Web Content Coordinator

    Jun 2009 - Jul 2015

  • Translator/Interpreter

    Mar 2008 - May 2009
• 

  Marriott International

  Jan 2021 - now

  -Ensure company's standards are met and implemented.-Responsible for the quality of services and products related to our guest experience.-Target guest needs and ensure satisfaction in addition to follow up and ensure any complaint is handled in a timely and efficient manner with focus on service recovery.-Oversee social media comments and complaints to ensure responses are done in a timely manner.-Implement quality assurance processes and best practices that meet the company's mission and brand standards and focus on continuous improvement at the property level.-Conduct brand standard audits and inspections to ensure compliance. عرض أقل -Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. with tact, respect, diplomacy and confidentiality.-Conduct investigations and gather evidence related to theft/fraud or lost items, noise, assault, food poisoning complaints, and other incidents.-Respond to the scene of guest or employee accidents and determine if emergency aid is required.-Prepare and review written documents (e.g. daily logs, business letters, memoranda, reports) including proofreading and editing written information to ensure accuracy and completeness. عرض أقل

  • Quality Manager

    Mar 2022 - now

  • Loss Prevention Specialist

    Jan 2021 - Feb 2022