Antonio Rocha

Experience

• 

  Roche

  Jan 2001 - now

  Member of the EMEA LATAM service working group representing the countries of the North West sub-region: Belgium, Denmark, Finland, the Netherlands, Norway, Portugal and Sweden.As member of the WG service, actively contributes to the definition of main regional service strategies and goals ensuring alignment of EMEA LATAM technical service business with global and regional overall strategies.As representative of the sub region North West, ensures that all relevant service related needs /issues/interests of the countries and sub region are considered in the working group decisions and consequent actions/initiatives are implemented by the countries. Show less

  • Customer Experience and Business Continuity Chapter Lead

    Apr 2021 - now

  • Director of Professional Services

    Oct 2018 - now

  • EMEA-LATAM Service Working Group Member

    Jan 2017 - Sept 2018

  • Customer Service Director at Roche Portugal

    Mar 2014 - Sept 2018

  • EMEA-LATAM Middleware SubGroup Member

    Mar 2012 - Feb 2014

  • Customer Service Manager

    Jul 2010 - Feb 2014

  • Product Manager

    Jan 2004 - Jun 2010

  • Area Manager

    Mar 2003 - Jun 2010

  • Consultant

    Jan 2001 - Mar 2003