Dessirett Haley

Experience

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  Shepherds

  Jun 2013 - Jun 2013

  Intern Shepherds Inc.

  Assistant to Executive Director. • Coordinated Program Calendar for upcoming academic year for 6 partnership schools in Fairfield and New Haven counties in Connecticut• Assisted with promotion and recruitment mailings (10hrs per week)• Researched possible partnership schools

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  U.S. House of Representatives

  May 2014 - Aug 2014

  Congressional Intern

  The first point of contact for constituents of Connecticut's fourth district seeking congressional assistance and information concerning new legislation. • Utilized IQ Software (CRM) to manage constituent cases and track constituent correspondences• Interviewed constituents and documented case information, feedback and ideas for staff review• Guided Capitol Tours• Drafted constituent correspondence and cosponsor memos

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  Phoenix Charter Academy Network

  Aug 2015 - Jul 2016

  AmeriCorps Urban Fellow at Phoenix Charter Academy Network

  A teaching assistant who developed individually tailored curriculum for nontraditional students in preparation for MCAS. A role that provided resources and training for success in a university setting. • One on one tutoring sessions with up to six students each day in Algebra and Geometry. • One on one tutoring with ESL students focusing on English language skills. • Assisted and covered for Office Manager

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  Match Education

  Aug 2016 - Jan 2018

  Operations Manager

  Oversaw School operations, logistics and processes. • Coordinated and executed school logistics (Interim testing, state testing, facilities usage)• Managed requests for operational assistance with facilities• Oversaw accounting of Operations office by managing spending and receipts• Supported office manager in mailings and filing student records• Technology support in assistance with the Technology Coordinator, including laptops, printers, etc• Supported Director of Operations in student scheduling via PowerSchool, creating courses and sections, updating schedule changes• Mentored eight 10th grade students via weekly• Assisted and covered for Office Manager Show less

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  Educatius Group

  Jan 2018 - Sept 2020

  As the Operations Associate I made sure that we put our students in the best possible host families and that they were supported by great international coordinators.• Reviewed and approve host family applications• Partnered with host family division in assuring the quality level of host family applications• Processed criminal background checks for all host families and Local Coordinators (LC’s)• Reviewed and approve LC applications• Set up and managed online training and material for in-person training• Supported implementation of ISO 9001 quality standard• Assisted with other administrative tasks as needed Show less

  • Assistant Quality Manager

    Jan 2020 - Sept 2020

  • Operations Manager

    Jan 2018 - Sept 2020
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  Numerated

  Sept 2020 - Nov 2021

  Project Manager

  • Managed the execution of all software implementation needs using agile methodologies • Responsible for client intake and documentation within the assigned systems (Smartsheets, Confluence, JIRA)• Collaborated with the Sales, Customer Success, Project Management, and Implementations teams to address project roadblocks and high-level project milestone highlights• Gathered and provided project updates for senior management team for internal and client review.

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  Panorama Education

  Oct 2021 - Jun 2023

  Implementation Lead II

  • Responsible for the execution and successful completion of multiple system integrations in a SaaS environment• Managed technical roadblocks that may impact client integration projects• Collaborated with the Engineering and Product teams to enhance the client experience• Responsible for ensuring internal processes are documented

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  SchooLinks

  Jul 2023 - Nov 2023

  Customer Success Manager

  • Maintained relationships with 35 school districts through various life cycle milestones• Lead project kickoffs, scheduling, delivering client training, facilitating data integrations and platform setup • Conducted regular check-ins, monitoring usage, and sharing best practices to drive adoption• Documented account records (Salesforce and Rocketlane)

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  Dreambridge Partners LLC

  Dec 2023 - Sept 2024

  Program Manager
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  M&T Bank

  Jan 2025 - now

  Project Manager II