Waseem Ahmad, PMP

Experience

• 

  ANZ

  Aug 2006 - now

  ANZ Project Analyst, Security Domain (Oct 2015 – Current) Responsibilities:• Preparation of the monthly PPM Project Status Reports across the portfolio.• Assisting Senior Technology Manager in preparation of monthly Steering Committee packs.• Preparation of the monthly Project Control Board status meeting packs.• Assisting Senior Technology Manager in transformation to “New Ways of Working”.• Ensuring stream adherence to project methodology, standards, principles and processes.• Liaising with Delivery Managers and Project Managers to prepare weekly risks and issues quality reports and program wide RAG reports.• Ensuring Projects are audit ready by conducting review of mandatory artefacts.• Maintaining record of program wide quality checkpoint reviews and Dashboard reporting.• Assisting Project Finance Manager in preparing finance reports.• Maintaining Sharepoint site and Shared Drive Management for the program.• Processing administrative & Ad hoc requests.Achievements:• Successfully managing PMO activities in absence of PMO lead. Show less I am currently working as a Program Analyst providing support to Program Office Manager. I assist the team in managing Program Risks and Issues and Change Control Process. I also assist the team in developing the Program Health reports, Governance reports and Steering Committee packs. In addition to the above, I provide support to finance manager in processing ARIBA requests.Responsibilities:• Document Management, ensuring all project artefacts follow ANZ guidelines and standard.• Managing the Program Risks & Issues and support the ANZ Project Risk framework through championing the standards, training project• Conducting risk assessment workshop at each phase and regular reviews throughout the program timeline • Change Control Process, ensuing all Change Requests meet required quality standards and outcome is acquired within appropriate timeframe.• Responsible for liaising with project director, project managers, stream leads and project finance manager to provide accurate monthly updates to FTE list• Assist with the weekly schedule updates to develop Program wide reporting.• Assist finance manager processing Purchase Requisitions in ARIBA.• Assist with the preparation of the weekly Governance Reports. Show less Business Analyst/Project Coordinator providing support to Project manager in Remuneration Services for 2010 Remuneration review. I Provide ad hoc support to other team members where required; Maintain shared folder, Sharepoint architecture, project documents and registers, Coordinate essential workshops and briefings for the Remuneration Services. Responsibilities:• Meeting arrangements (Preparing meeting presentations, taking minutes, circulating and following up on action items).• Managing database (using Microsoft Access/Excel).• Project status updates and communications plan.• Providing support on ad-hoc basis.• Preparing project documentation.• Identification and management of risks and issues.• Project scheduling (using Microsoft Project).• Stakeholder management.• Sharepoint and Shared folder management.• Remuneration Review Helpdesk support• Managing Excel spreadsheets• Process mapping• Managing various Distribution lists Show less Inbound customer service consultant for ANZ credit cards and Retail; Within the Service and Sales department that also provide and promotes Banking Products and Main Bank relationships for our customers. Step up Team Leader when required, QA monitoring tasks allocated on regular basis to achieve strategic quality goals for the team. Responsibilities:• Providing professional service to meet customer needs, while adhering to quality, risk and compliance processes by displaying a high level of attention-to-detail.• Educating customers on the full range of Credit Card services and solutions available. • Following the credit card sales and service process from end to end to maintain quality standards and client satisfaction. • Solid understanding of bank systems, products, services, policies and procedures.• Identifying process improvements (Quick wins) that contribute towards better service and quality standards.• Providing daily updates and maintenance of team reports, statistics and sales competitions.• Live the values and lead by example. Show less

  • Project Analyst

    Oct 2015 - now

  • Program Management Office (PMO) Analyst

    Aug 2010 - Oct 2015

  • Project Coordinator

    Dec 2009 - Aug 2010

  • Inbound Sales Team Leader

    Aug 2006 - Dec 2009