Muhammad Javid

Experience

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  BurJuman

  Feb 2005 - May 2007

  Customer Service Representative

   Customer service. Answering the online quires. Assisting for emergency operations. Providing oral information to the customers on information counters. Assisting the operations manager. Managing staff duties. Preparing daily report. Inquiring in case of lost and found as per rules and regulations. Providing special services on demand to the customers. Making special arrangements for adopted customers. Teaching new staff for customer service.

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  United Track System

  May 2007 - Feb 2008

  Sales Executive

   Responsible for visual merchandising of the store. Responsible for the stock room. Preparing stock report. Receiving items from the suppliers. Preparing purchase orders on time for availability of items in better season. Handling daily cash. Checking the prices of items and fixing them as per envies. Changing display as per season for better sale.

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  Ahmed Seddiqi & Sons

  Nov 2008 - now

   9+ years of work experience in the field of Sales & Customer Service. Currently working as Deputy Boutique Manager for the leading brand of Tag Heuer in Dubai for the past 6 years. Identifying the customer’s needs (through market research) and obtain the reaction of the market to the various products. Having a fair understanding to execute the sales strategy and business operations in an increasingly competitive global environment. Proficiency at grasping new technical concepts quickly & utilizing it in a productive manner. Protection of organization's value by keeping information confidential. Adaptable and a quick learner; possess skills to work under pressure.  Hold a valid UAE Driving License. Notable accolades - Achieved the highest rating by contributing maximum business to the whole team. Show less  Management of store’s stock levels-making key decisions about stock level and stock control. Preparing weekly sales reports for the sales team and sales management. Representing the organization at trade exhibitions, events and demonstrations. Negotiating variations in price, delivery and specifications with managers. Advising on forthcoming product developments and discussing special promotions. Knowledge of working with brands and their guidelines. Reviewing own sales performance, aiming to meet or exceed targets. Making accurate, rapid cost calculations, and providing customers with quotations. Gathering market and customer information and helping the management to forecast future sales to maximize profits. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Assisted in the development of new policies and procedures. Negotiating the terms of an agreement and closing sales. Responsible for the daily managing of staff and the assigning of duties. To lead and motivate the store team to increase sales and ensure efficiency. Show less

  • Deputy Manager

    Jan 2009 - now

  • Dy. Boutique Manager-TAG HEUER

    Nov 2008 - now