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Elena Ex

Elena Ex

Customer Relations Representative

Followers of Elena Ex479 followers
location of Elena ExOcoee, Florida, United States

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  • Timeline

  • About me

    Assistant Vice President, Fraud and Transaction Services Risk Strategist at Truist

  • Education

    • Academy of Economic Studies of Moldova

      2005 - 2009
      Master's degree International Economic Relations 9.25/10

      Activities and Societies: Department of part-time studies leader of group

    • Academy of Economic Studies of Moldova

      2004 - 2008
      Master's degree Accounting and Finance 9.65/10

      Activities and Societies: Department of full-time studies leader of group and participant of students union activitiesApril 2006 – participant at the project “Deserved scholarship – 2006”November 2005 – participant at the project “The best student economist – 2005”

    • International Language Training Center (ILTC)

      2007 - 2007
      English Language

    • Ungheni

      2001 - 2004
      Bachelor's degree

  • Experience

    • Moldcell

      Apr 2008 - Oct 2008
      Customer Relations Representative

    • Moldcell

      Jun 2012 - Jun 2014

      • Marketing Senior Specialist in Customer Experience Management

        Jul 2013 - Jun 2014

      • Fraud Senior Specialist

        Nov 2008 - Jun 2013

      • Call Center Section Head

        Jun 2012 - Nov 2012

    • Flamingo Waterpark Resort

      Jun 2014 - Dec 2015
      Sales Manager

    • SunTrust

      Apr 2016 - Jul 2019

      Fraud Prevention and Resolution

      • Sr. Fraud Investigator

        May 2018 - Jul 2019

      • Business Fraud Specialist

        Apr 2016 - Apr 2018

    • Truist

      Jul 2019 - now

      • Fraud and Transaction Services Risk Strategist

        Sept 2024 - now

      • Enterprise Fraud Management Operational Excellence Leader

        Nov 2023 - Oct 2024

      • Teammate Readiness & Enablement Consultant

        Aug 2022 - Nov 2023

      • Bank Support Specialist

        Jul 2019 - Aug 2022

  • Licenses & Certifications

    • Business Metrics for Data-Driven Companies

      Coursera Course Certificates
      Dec 2015
      View certificate certificate

    • The Essentials of Management Program

      TeliaSonera Academy
      Jul 2013

    • Advanced Customer Service Skills Training

      Azercell Academy
      Nov 2012

    • Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship

      Coursera
      Mar 2014
      View certificate certificate

    • An Introduction to Marketing

      Coursera
      Jan 2014
      View certificate certificate

    • Competitive Strategy

      Coursera
      Oct 2013
      View certificate certificate

    • New Manager Foundations

      Lynda.com
      Sept 2017
      View certificate certificate

    • Introduction to Guitar

      Coursera
      Sept 2013
      View certificate certificate

    • Quality Management Systems Standard ISO 9001:2008 and Internal Auditor ISO 19011:2002 Training Course

      Bureau Veritas Consumer Products Services
      May 2011

    • Financial Engineering and Risk Management

      Coursera
      May 2013
      View certificate certificate

  • Honors & Awards

    • Awarded to Elena Ex
      Best Moldcell employee in ‘Customer Experience Improvement and Loyalty’ Moldcell Apr 2012
    • Awarded to Elena Ex
      “Moldcell Scholarship 2007-2008” Moldcell Nov 2007
    • Awarded to Elena Ex
      Title of the “Lyceist of the Year – 2004”, Ungheni Ministry of Education May 2004