
Royce Abdalla
Technology Liaison | ITSM & ServiceNow Specialist | Career & Technical Education Instructor

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About me
ServiceNow Administrator | ITSM & Agile Process Optimization | Certified Scrum Master (PSM1) | Digital Transformation Specialist
Education

Sam Houston State University
-Bachelor of Science - BS Criminal Justice
Experience

Spring ISD
Aug 2015 - nowTechnology Liaison | ITSM & ServiceNow Specialist | Career & Technical Education Instructor-Optimized ServiceNow ITSM workflows, reducing ticket resolution time by 40% for 1,200+ users.- Developed & delivered training sessions on ServiceNow & Agile methodologies, increasing adoption rates by 60%.- Implemented process automation strategies, reducing manual workload and improving efficiency.- Provided technical support & troubleshooting, ensuring smooth system operations across the organization.-Integrated Agile project management methodologies into student-driven projects, enhancing collaboration.- Developed technology training programs, equipping students with IT skills for career readiness.- Guided students through IT-related certifications & professional development workshops. Show less
![Brothers Renovating Adolescents & Creating Heroes [501(c)(3)]](https://img.deepenrich.com/v1/company/0000/default.webp)
Brothers Renovating Adolescents & Creating Heroes [501(c)(3)]
Oct 2015 - nowExecutive Director-Secured funding & partnerships, increasing nonprofit impact by 50% over three years.- Led digital transformation initiatives, automating processes to streamline operations.- Designed community education programs, focusing on technology skills & career pathways.
Licenses & Certifications

ServiceNow Certified System Administrator
ServiceNow
Technology Education
Texas TeachersFeb 2015- View certificate

Professional Scrum Master™ I (PSM I)
Scrum.orgMay 2023
Honors & Awards
- Awarded to Royce AbdallaTeacher of the Year Spring ISD Mar 2022
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