Royce Abdalla

Experience

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  Spring ISD

  Aug 2015 - now

  Technology Liaison | ITSM & ServiceNow Specialist | Career & Technical Education Instructor

  -Optimized ServiceNow ITSM workflows, reducing ticket resolution time by 40% for 1,200+ users.- Developed & delivered training sessions on ServiceNow & Agile methodologies, increasing adoption rates by 60%.- Implemented process automation strategies, reducing manual workload and improving efficiency.- Provided technical support & troubleshooting, ensuring smooth system operations across the organization.-Integrated Agile project management methodologies into student-driven projects, enhancing collaboration.- Developed technology training programs, equipping students with IT skills for career readiness.- Guided students through IT-related certifications & professional development workshops. Show less

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  Brothers Renovating Adolescents & Creating Heroes [501(c)(3)]

  Oct 2015 - now

  Executive Director

  -Secured funding & partnerships, increasing nonprofit impact by 50% over three years.- Led digital transformation initiatives, automating processes to streamline operations.- Designed community education programs, focusing on technology skills & career pathways.