Nicola Baker Hendricks

Experience

• 

  Lucinda Russell Racing

  Jun 2015 - Oct 2015

  Horse Rider

  For several months I worked for Lucinda Russell Racing where I worked as an exercise rider and groom. My job roles included exercising up to 7 horses a morning to get them fit for the racing season, which included pre-planned schedules doing interval training and taking them over small jumps, cooling them down correctly, weighing the horses weekly, using the horse-walker correctly, maintaining tack, maintaining the yard, grooming and feeding the horses, attending to ailments, regularly checking up the health and fitness of the horses and planning work schedules and yard rotation schedules for the horses. Show less

• 

  Edinburgh International Festival

  May 2016 - Oct 2016

  Barista

  I spent several months working in Edinburgh at the International Festival Centre's Cafe called 'The Hub' in which I did various hospitality jobs including waitressing, front of house, bar, barista, events work, and basic handling of money.

• 

  Stellenbosch University

  Jan 2017 - Jan 2020

  Student
• 

  NA

  Feb 2017 - Dec 2020

  Au Pair and Personal Assistant

  I have extensive experience in child care, where I have been responsible for looking after children of various ages, ensuring their needs are met, and engaging them in creative and educational activities. My duties include:Child Care: Providing attentive and compassionate care to children, ensuring their physical, emotional, and educational needs are met.Educational Activities: Designing and facilitating a variety of activities that are both entertaining and educational, fostering a stimulating environment for the children.Transportation: Safely driving children to and from school, extracurricular activities, and appointments, ensuring they arrive on time and are well-prepared for their activities.In addition to child care, I have also been responsible for house-sitting duties, ensuring homes are well-maintained and secure. My responsibilities include:Housekeeping: Maintaining cleanliness and order in the homes, performing regular cleaning tasks, and ensuring the living environment is tidy and welcoming.Pet Care: Providing attentive care for pets, including feeding, walking, and ensuring their overall well-being.Plant Care: Watering and tending to plants, ensuring they remain healthy and vibrant.My commitment to these roles highlights my ability to manage multiple responsibilities efficiently, providing a safe, nurturing, and orderly environment for both children and homes. Show less

• 

  Import Export License South Africa

  Feb 2021 - Jan 2022

  Office Administrator

  In this role, I served as an administrative assistant in an office specializing in the production of various import and export licenses for clients. While the consultants were the primary points of contact for client communication, I provided essential support to facilitate their work.My responsibilities included:Administrative Support: Answering phones, filling out paperwork, ensuring all necessary documents for each application were complete, accurate, and certified.SARS Liaison: Handling branch submissions to the South African Revenue Services (SARS), especially when initial applications encountered issues. I maintained communication with SARS representatives to address and resolve any problems until the licenses were approved.Additional Duties: Performing ad hoc tasks such as personal assistant duties for my employer, financial reconciliations, and event planning.This role demanded strong organizational skills, attention to detail, and effective communication to ensure smooth processing of client applications. Show less

• 

  Sprig Wellness Centre

  Aug 2021 - Jan 2022

  Property Manager

  During the property’s construction phase, I was responsible for implementing various systems, including the irrigation system, borehole, landscaping, and alarm system. This entailed researching contractors, detailing project requirements, obtaining quotes, overseeing the work to ensure it met our standards, and coordinating with the main construction contractor.I built strong relationships with tenants by welcoming them upon moving in and maintaining ongoing communication to address their needs.I managed invoicing and payments, ensuring each tenant received an accurate, lease-specific invoice promptly.As the primary contact for property maintenance, I developed and enforced a cleaning schedule, delegated tasks, and managed the inventory of cleaning products, monitoring usage and costs. Show less

• 

  Pro-Vide

  Apr 2022 - Apr 2023

  Owner and Manager of Pro-Vide Café

  My husband and I started our marriage by launching and operating a coffee shop near the beachfront in a small South African town. Starting with minimal initial investments, we undertook all aspects of the business ourselves, and ran it fairly successfully for a year. However, we sold it only after a year as the area that we were in really limited our ability to grow the business beyond what we had done with it and it was no longer financially viable for us to be able to continue to do it together full-time. My key responsibilities included:Menu Development: Engineered and created the entire menu, meticulously costing each item and sourcing suitable suppliers to ensure both profitability and customer satisfaction.Regulatory Compliance: Handled all documentation and compliance requirements to ensure the business operated legally and smoothly.Financial Management: Managed accounts, taxes, and payments, ensuring accurate and timely financial operations.Events Planning: we rented the premises out for multiple small events of various kinds. We would talk with the customers about what their needs were, and invoice them accordingly. Usually we did all the catering, set up, cleaning and decor as part of the package for the event.Marketing Leadership: Created and managed all marketing materials, using various platforms to enhance the coffee shop’s visibility and attract customers.Customer Service Excellence: Maintained a high standard of customer service, fostering a welcoming and enjoyable atmosphere for all patrons.Equipment Management: Oversaw the procurement and maintenance of all equipment, ensuring the seamless operation of the coffee shop.This comprehensive involvement not only honed my entrepreneurial skills and my work ethic, but also instilled a deep understanding of what it takes to run a successful business from the ground up. Show less

• 

  Real Food Co

  Apr 2023 - Jan 2024

  In my combined role as Marketing Manager and Restaurant Manager, I demonstrated exceptional multitasking abilities, organizational skills, and leadership. I efficiently balanced multiple responsibilities, often working independently and taking initiative to ensure smooth operations despite loosely defined roles and minimal supervision.I led the creation and management of all social media content, including running promotions and giveaways, producing high-quality photography and video content, and developing educational posts. Utilizing Canva Premium, I effectively condensed research into engaging social media posts.Operating within a monthly budget, I consistently met marketing objectives while maintaining cost efficiency. I diligently tracked expenditures and compiled detailed monthly reports outlining spending, activities, and achievements.I also managed the business’s Google and UberEats pages, ensuring prompt and professional responses to reviews and efficiently resolving customer issues.I successfully established and maintained the brand identity, running multiple exposure campaigns targeting local schools, businesses, and the general public. These campaigns included offering specials for specific business clients, providing vouchers for school fundraising events, setting up informational stalls at local schools, distributing flyers, and enhancing business signage.I also regularly kept track of daily and monthly sales, and came up with different marketing solutions to try to meet the sales targets. Show less As the Restaurant Manager, I demonstrated self-discipline and initiative in an undefined role, ensuring the smooth and high-standard operation of the restaurant. My responsibilities included managing customer complaints, solving restaurant-related issues, and maintaining excellent customer service by taking orders and serving patrons efficiently.Recognizing outdated menu prices, I proactively re-evaluated and adjusted the entire menu to ensure profitability and consistency with current market prices. This involved meticulous cost analysis and price adjustments to maintain suitable profit margins.I oversaw stock ordering, conducting price and quality comparisons to optimize inventory purchases. Additionally, I streamlined the telephonic and online ordering systems, implementing and managing UberEats to enhance customer convenience and delivery efficiency.I managed the opening and closing procedures of the restaurant and shop, which included handling alarm systems, ensuring proper lock-up, maintaining sufficient cash float, and balancing daily finances.With an understanding of products in the health food shop and restaurant, I effectively assisted customers with inquiries related to natural supplements, dietary requirements, and allergy-specific foods, providing knowledgeable and helpful service. Show less

  • Marketing Manager

    Jun 2023 - Jan 2024

  • Restaurant Manager

    Apr 2023 - Jan 2024