Valerie Davis

Experience

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  Unos Chicago Bar & Grill

  Jun 2008 - Jan 2013

  Host Lead/ Administrative Assistant
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  Drybar

  Oct 2012 - Apr 2017

  Shop Manager/ East Coast Trainer

  • Created and implemented strategic plans consistent with the salon’s mission and general objectives.• Prepared, reviewed, proofread, and edited internal and external reports relating to inventory and payroll.• Managed administrative details and logistics for internal and external meetings as well as promotional events.• Coordinated daily functions of the office and execute tactical plans to achieve and exceed business growth objectives.• Identified and implemented cost reduction techniques to minimize office operational costs and improve savings.• Planned and created a maintenance schedule to support the proper functioning of salon equipment.• Created and maintained a safe and positive office environment that encourages teamwork and supports the actualization of goals.• Demonstrated the ability to build, maintain and lead a high performing team.• Traveled to all new opening locations on the east coast (Boston, MA, Chicago, IL, New York, NY) to recruit and onboard new and qualified front desk personnel to build and increase workforce strength.employees.• Defined a robust customer acquisition plan and reinvigorated the sales function to actualize and exceed customer and revenue goals Show less

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  FEKKAI

  Apr 2017 - Mar 2019

  Executive Receptionist

  • Provided administrative support including scheduling appointments, preparing and managing outgoing and incoming communications, data entry, compiling reports, and screening and directing calls to the appropriate recipient.• Welcomed guests and customers in a friendly, professional and courteous manner.• Identified and resolved complex front office administrative issues to optimize operations and enhance efficiency.• Maintained positive relationships with customers to identify and understand their needs as well as assisting them to make informed purchase decisions that align with their needs.• Delegated and supervised direct reports to ensure the swift and accurate execution of assigned tasks.• Trained, mentored, coached and motivated front desk staff to achieve a high competence level.• Directed salon operations; planning daily activities and reviewing salon operations to identify operational deficiencies and implement corrective actions to improve productivity.• Controlled inventory levels to prevent insufficiencies and unnecessary surpluses.• Utilized knowledge of products and selling techniques to cross-sell and up-sell solutions to customers thereby increasing sales volume and revenue. Show less

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  Sherry-Lehmann Wines & Spirits, Inc

  Mar 2019 - Mar 2020

  Customer Service Manager

  •Define and communicate the goals of the customer service department to the staff as well as create and implement strategies for actualizing the established goals.• Coordinate daily activities of the department and implement strategic operational plans to enhance effectiveness.• Prioritize and manage the workload of customer service agents to achieve key operational performance objectives.• Serve as the point of contact for the escalations of complex customer complaints and issues; identify and resolve customer issues to ensure their maximum satisfaction and grow a strong base of loyal customers.• Analyze service delivery processes to identify areas for improvement and implement vital changes to maximize results.• Identify and assess the future and current training needs of service associates through job analysis and performance appraisals. • Demonstrate the ability to build and manage high performing teams; conducting training for customer service associates to improve their work quality, productivity level and meet customer service objectives.• Manage phone and telecommunications call center and online production solutions site. Show less

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  Wilson Daniels

  Oct 2021 - May 2023

  Office Administrator

  • Greet visitors to the office and receive them warmly and professionally.• Answer main telephone line and route calls to appropriate departments.• Organize courier inbound and outbound shipments by securely packaging, creating labels, shipping, and tracking to end destination. Communicating with shipping and receiving parties. • Ensure shipping efforts are cost effective and budget friendly.• Read and route incoming mail.• Enter wholesale and sample orders• Support the internal sales team and external customers by answering questions about inventory, pricing, etc.• Liaise with third party warehouses to ensure delivery expectations are met• Manage returns and refusals from customers and issue credits• Run reports for sales and management teams upon request Show less

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  Wilson Daniels Wholesale

  May 2023 - now

  Sales Service Associate