Rakesh Soni

Experience

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  Dot COM Infotech

  Mar 2001 - Mar 2003

  Lead Product Engineer

  Role and responsibilities : Sold IT services including PC repair and upgrades, Network setup and software training. Served as firm liaison communicating with Suppliers, Vendors and shop personnel. Follow up with the respective vendors and involvement in Vendor Development Program. Been responsible for arrangement of Components accordingly, Finalizing Hardware Configuration, Complete assembling process, Testing & Quality Check. Extensively involved in building customized Computer Systems, Server Machines System & Application installation & provide technical support after sale. Show less

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  Cordonblue Solutions,

  May 2003 - Sept 2005

  Systems Engineer

  Service engineer - OS & Application Installation, Computer Hardware Maintenance and proper co-ordination between various units has been an added responsibility. Maintenance, Backup, Installation and Troubleshooting issues.

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  Shivam Communications

  Oct 2005 - Sept 2006

  Senior Tech Support Engineer

  Responsibilities includes Planning, vendor development and arrangement of HW, integration & installation of various units of Computers at various locations within MP State. Leading a team of 5 members. Touring on location for installation planning & support.Maintained detailed database of prospects and customers, documented data to facilitate follow-upSupervised and trained technical staff, aided staff to troubleshoot complex customer issues.

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  247 Customer (P) Ltd.,

  Oct 2006 - Jun 2008

  Technical support representative

  Extensively involved in research and provide technical support to the users through detailed documentation and illustrations who purchased Laptops/Desktop computers through Overstock and experiencing technical difficulties with pre-installed software or hardware.Job is to login through remote access application and rectify the problem.Provided in-house training, and presentations to educate other team members in group.

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  Cymfony infotech

  Aug 2008 - Jul 2010

  Assistant Analyst – Testing and SRS

  Been responsible for meeting with clients, understanding the requirement and information gathering. Presentation of information and defining development and execution.

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  Wipro Infotech Ltd

  Aug 2010 - now

  Infrastructure Management Engineer

  Wipro in globally acknowledged as one of the leading IT company. Head office based at Bangalore and company has hundreds of branch offices located worldwide to facilitate its client’s requirements.Key responsibilities : Handling networked setup of around 20+ Desktops and 30+ Laptops provided facility of backbone and Wi-Fi enabled premise. Accountable for proper operation of local data center. Handling day-to-day popping issues regardless of Hardware and software. Position considered to be one point solution for rectification of IT problems of officials if they are roaming within reach for WI-Bhopal territory. Responsible for proper accounting and audit of Assets and maintaining asset database. Responsibility includes of keeping the infrastructure functional and in working state. Software compliance and provision is additional responsibility. Show less