Nishit Arora, M.Eng

Experience

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  Go Spares

  Feb 2017 - Mar 2018

  Product Engineer

  • Inventory management specialist with experience in technical sales for automobile spare parts as well as proficiency in inventory control and procurement with CNC tooling and programming.• Innovatively contribute to the creation and improvement of custom mechanical parts for automobiles ensuring quality control and market analysis for competitive pricing.• Preliminary knowledge of OEMs and the automobile sector with mechanical designing and production.

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  National Thermal Power Corporation Limited (Ntpc)

  May 2018 - Dec 2018

  Intern (Coal Handling Plant)

  • Team Collaboration: Supported a project that reduced surplus inventory of coal by $1.4 million through collaborative analysis and categorization efforts with a team of members from 5 different sites.• Process Optimization: Optimized processes and quality control by 10% through the integration of Kaizen and 5S, implemented coal inventory management, identify and resolved process and production-related issues.● Provide technical writing services for the Manufacturing Engineering team, assisting with creation of SOPs and training content for production processes. Show less

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  OPPO

  May 2019 - Dec 2021

  Manufacturing Process Engineer

  ● Implemented ECOs, SOPs and EADs changes in MES to ensure correct data for manufacturing and production improvement and coordinate corrective actions hence reducing material wastage by 25%.● Collaborated with various cross-functional team departments to provide support to the production floor classify the potential benefits of resolving each, and prioritize gaps to optimize existing production processes.● Achieved 95% QCD targets by efficiently providing work instructions and developing specialized tools like jigs/fixtures using CAD and maintained appropriate performance indicators to increase production.● Led 4 New Product Introduction (NPI) projects, and analyzed existing production methods for product building, process workflow validation, and implementation of DFMEA/PFMEA for quality assurance and solutions.● Resolved camera slider issues in OPPO Reno 2 by proficiently using VSM & RCA hence reducing the defect NG rate from 0.5% to 0.15%. Also managed purchasing and repair projects for production materials for winning process solutions. Show less

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  IO Solutions Contact Center

  Mar 2022 - Sept 2024

  Customer Support Specialist

  ● Leverage a strong technical background to quickly understand and troubleshoot technical inquiries from customer needs hence increasing the sales by 13% in the Rogers campaign with period recap for business reviews.● Utilize excellent communication skills honed through engineering project collaborations to interact with customers professionally and empathetically. Inventory management and roll-out to develop root cause analysis for sales team. ● Strive for continuous improvement in customer service processes, drawing upon engineering principles of optimization to enhance the overall customer experience. Client satisfaction, supporting RLS and QA with reports and PODs. Show less

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  Omnind Inc.

  Dec 2023 - now

  Continuous Improvement Analyst Expert in R&D

  ● Implemented various Continuous Improvement (CI) and BOM audits for analyzing and implementing manufacturing engineering standards to optimize and validate production stages and increase production efficiency by 15%.● Liaised with suppliers, procurement and engineering to analyze and plan workforce utilization, design layouts and identify gaps using AutoCAD Plant 3D and other AutoCAD Tools hence optimizing process, cost and quality by 10% in the heavy manufacturing facility.● Developed and managed lean strategies using KANBAN, VSM and work orders hence optimizing the production process and achieving a 5% cost savings with the top 30 suppliers.● Led change management review of ECNs to ensure BOM and design data meet the requirement by carrying out studies and drawing up projects including risk analysis to optimize plant standard production time. Show less

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  TELUS Digital

  Sept 2024 - Nov 2024

  Operation Technical CSR

  ● Provided efficient product support across chat, email, and phone for targeted markets, public policies, plan changes, cancellations, and account retrieval including identifying gaps for streamline processes.● Implemented lean principles effectively by collaborating with different teams in resolving technical tickets and created different workflows and charts to enable you to resolve customer issues, through training and readiness.● Participate in enhancing the ongoing development of our knowledge base, ensuring the maintenance of current and user-friendly resources for the ultimate benefit of our platform users.● Troubleshoot technical issues, offering concise guidance to platform users through Zendesk, Slack and other multiple channels for swift issue resolution enabling and leading retention marketing projects. Show less