JA Santos

JA Santos

Followers of JA Santos352 followers
location of JA SantosMakati, National Capital Region, Philippines

Connect with JA Santos to Send Message

Connect

Connect with JA Santos to Send Message

Connect
  • Timeline

  • About me

    Service Delivery Manager at Adventus PH

  • Education

    • PHINMA - University of Pangasinan

      -
      Bachelor of Science - BS Information Technology
  • Experience

    • Adventus

      Jan 2019 - now

      • Maintaining positive relationships with customers• Identifying customer needs and overseeing service delivery within the business context• Ensures that systems, procedures, methodologies, and services are delivered• Taking accountability for service delivery performance and meeting customer expectations• Coordination with different teams to successfully deploy the project• Leading deployment team and staffs augmented to customer• Facilitation of recurring meeting to discuss service delivery reports • Overseeing IT Helpdesk Support, Onsite Support, and Staff Augmentation deployed to customer• Project management / managing the service delivery schedules Vis mindre • Creation of business proposals, order forms, presentations, and other relative documents. • Researching current market trends to identify business opportunities• Manage Microsoft Dynamics 365 CRM• Maintaining and updating sales and customer records• Distribution and allocation of accounts to account managers• Coordination with Distributors and Partners• Process partner portal applications• Facilitate deal registrations and accreditations• Scheduling of deployment activities to clients• Preparing of recurring customer reports• Scoping and procuring of customer’s requirements• Manage assigned accounts• Performs other relevant tasks for sales department Vis mindre

      • Manager, Customer Success

        Jul 2024 - now
      • Service Delivery Manager

        Apr 2023 - Jul 2024
      • Service Delivery Officer

        Apr 2022 - Mar 2023
      • Sales Admin Support

        Jan 2019 - Mar 2022
  • Licenses & Certifications

    • Mastering Microsoft 365 (2022)

      Microsoft
      Aug 2023
      View certificate certificate
    • Lean Six Sigma Yellow Belt Certification

      The ICPD ( Institute for Continuing Professional Development)
      May 2025
      View certificate certificate
    • SC01 – Sales Fundamentals – Sales Consultant

      Sophos
      Sept 2024
    • Partner Sales: IT Service Management and DevOps

      ServiceNow
      Jul 2024
    • Zscaler Certified Sales Professional

      Zscaler
      Aug 2024
      View certificate certificate
    • Zscaler Certified Sales Engineer

      Zscaler
      Aug 2024
      View certificate certificate
    • Zscaler Technical Associate (ZTA)

      Zscaler
      Aug 2024
      View certificate certificate