JA Santos

Experience

• 

  Adventus

  Jan 2019 - now

  • Maintaining positive relationships with customers• Identifying customer needs and overseeing service delivery within the business context• Ensures that systems, procedures, methodologies, and services are delivered• Taking accountability for service delivery performance and meeting customer expectations• Coordination with different teams to successfully deploy the project• Leading deployment team and staffs augmented to customer• Facilitation of recurring meeting to discuss service delivery reports • Overseeing IT Helpdesk Support, Onsite Support, and Staff Augmentation deployed to customer• Project management / managing the service delivery schedules Vis mindre • Creation of business proposals, order forms, presentations, and other relative documents. • Researching current market trends to identify business opportunities• Manage Microsoft Dynamics 365 CRM• Maintaining and updating sales and customer records• Distribution and allocation of accounts to account managers• Coordination with Distributors and Partners• Process partner portal applications• Facilitate deal registrations and accreditations• Scheduling of deployment activities to clients• Preparing of recurring customer reports• Scoping and procuring of customer’s requirements• Manage assigned accounts• Performs other relevant tasks for sales department Vis mindre

  • Manager, Customer Success

    Jul 2024 - now

  • Service Delivery Manager

    Apr 2023 - Jul 2024

  • Service Delivery Officer

    Apr 2022 - Mar 2023

  • Sales Admin Support

    Jan 2019 - Mar 2022