Draven Castillo

Experience

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  Freedom Overground

  Nov 2018 - Aug 2023

  Outreach Coordinator

  As the Outreach Coordinator for Freedom Overground, I played a pivotal role in connecting incarcerated individuals, particularly those from transgender, gender non-conforming, and LGBTQIA+ communities, with essential resources to support their successful reintegration into society. Our mission is to amplify the voices of incarcerated TGNC/LGBQIA+ individuals by empowering them before, during, and after incarceration. Key Responsibilities: • Resource Coordination: Developed and maintained partnerships with community organizations, service providers, and legal advocates to ensure comprehensive support for individuals transitioning from incarceration. • Advocacy: Worked to ensure the safety and dignity of incarcerated and formerly incarcerated TGNC/LGBQIA+ individuals, advocating for their rights and access to necessary services.  • Program Development: Assisted in creating and implementing programs tailored to the unique needs of the TGNC/LGBQIA+ community, focusing on education, employment, housing, and healthcare. • Community Engagement: Organized workshops, support groups, and informational sessions to empower individuals with knowledge and skills for successful reentry. • Support Services: Provided direct assistance with legal documentation, housing applications, employment readiness, and access to healthcare services.Through these efforts, I contributed to creating a more inclusive and supportive environment for individuals reentering society, ensuring they had the resources and support needed to rebuild their lives. Show less

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  Best Buy

  Oct 2019 - Jan 2020

  Sales Specialist
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  Get Marketing Inc

  Jan 2020 - Apr 2023

  Mac Solutions Consultant

  As a Mac Solutions Consultant with Get Marketing, I served as the in-store Apple expert on local military bases, specializing in customer engagement, product education, and technical troubleshooting. I was responsible for setting up and maintaining demonstration devices to ensure optimal customer experience and product visibility.In this role, I provided personalized support to customers, offering tailored recommendations based on their needs while resolving product issues and providing technical guidance. I worked independently to manage inventory, restock merchandise, and maintain an organized, high-functioning sales environment. My ability to work autonomously while delivering excellent customer service helped drive sales and build strong consumer trust in Apple products. Show less

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  Never Too Late To Dream Foundation

  May 2020 - now

  Co-Founder & Chief Financial Officer

  As Co-Founder and CFO of Never Too Late to Dream, I lead with a deep commitment to equity, education, and community empowerment. I manage the organization’s financial operations while spearheading initiatives that expand access to educational resources for underserved and international students.A core part of my role involves building strategic partnerships with nonprofits, grassroots organizations, and mission-driven businesses to develop sustainable, community-centered programming. Through these collaborations, we’ve launched impactful resource-sharing initiatives and expanded our outreach beyond local borders.I developed and continue to manage our Financial Literacy Project, an inclusive program designed to equip youth and marginalized communities with essential financial knowledge. The project prioritizes accessibility and real-world application, helping participants navigate topics like budgeting, credit, and sustainable living.Beyond my financial oversight, I also contribute to programming development, organizational strategy, and community engagement. I’m passionate about creating safe, affirming, and accessible spaces where people can learn, grow, and dream without limits. My work as a young nonprofit leader reflects a deep belief in collective power and long-term impact. Show less

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  Navy Federal Credit Union

  Nov 2021 - May 2022

  As a Mortgage Processor at Navy Federal Credit Union, I played a crucial role in ensuring a smooth and efficient home loan process for members. I worked independently while collaborating with loan officers, underwriters, and third-party vendors to verify and process mortgage applications from submission to closing.Key Responsibilities: • Loan Application Review: Examined loan applications for completeness, accuracy, and compliance with internal policies and industry regulations. • Documentation Verification: Collected and reviewed financial documents, including income statements, tax returns, bank statements, and credit reports, ensuring all requirements were met. • Member Communication: Maintained clear and professional communication with members, explaining loan requirements, addressing concerns, and requesting necessary documents to move the process forward. • Third-Party Coordination: Worked with appraisers, title companies, and insurance providers to secure necessary reports and documentation. • Underwriting Support: Submitted loan files for underwriting and proactively resolved any conditions or additional documentation requests. • Compliance and Accuracy: Ensured all loans adhered to federal and internal lending guidelines, minimizing risks and ensuring a smooth approval process. • Time Management: Managed multiple loan files simultaneously, prioritizing tasks to meet strict deadlines without compromising accuracy or service quality. • Recordkeeping & System Updates: Maintained accurate and up-to-date records in the loan processing system for transparency and tracking.This role required a high level of attention to detail, problem-solving skills, and the ability to work independently while ensuring a seamless experience for members. By effectively managing loan files and ensuring compliance, I contributed to the successful processing of mortgage applications, helping members achieve their homeownership goals. Show less As a mortgage loan processor, I play a crucial role in facilitating the home financing process for clients. My main responsibilities include collecting, reviewing, and verifying all necessary documents for mortgage applications. This involves assessing applicants' financial information, such as income, credit history, and employment status, to determine their eligibility for loans.I work closely with loan officers, underwriters, and clients to ensure clear communication and address any concerns that arise during processing. Attention to detail is essential; I meticulously check each document for accuracy and completeness, ensuring compliance with all financial regulations. This diligence helps streamline the approval process and minimizes potential delays.In addition to document verification, I coordinate with third parties such as appraisers, title companies, and insurance providers to gather necessary information and facilitate timely evaluations. Effective time management is crucial as I ensure that all parties are aligned and that we meet closing deadlines.Problem-solving is a key aspect of my role. I encounter challenges that require quick thinking and adaptability, whether it’s resolving discrepancies in financial statements or addressing client inquiries. My goal is to provide exceptional service and maintain a positive experience for clients throughout the process.I stay updated on industry trends, regulations, and technology, which enhances my ability to provide informed guidance. Ultimately, my aim as a mortgage loan processor is to empower clients to achieve their homeownership dreams while ensuring a seamless and efficient mortgage process. My commitment to accuracy, customer service, and collaboration drives the success of our lending operations. Show less

  • Mortgage Processor

    Jan 2022 - May 2022

  • Mortgage Loan Processor

    Nov 2021 - May 2022
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  The Warrington bank

  May 2022 - now

  Financial Services Representative

  Experienced banking professional with a proven track record in delivering exceptional customer service and ensuring efficient branch operations. Adept at handling a wide range of teller transactions, including deposits, withdrawals, and loan payments, while maintaining accuracy and adherence to regulatory guidelines. Possess strong interpersonal and communication skills to effectively assist customers with account openings, product inquiries, and financial transactions. Proficient in utilizing banking software and systems to manage customer accounts, process transactions, and generate reports. Committed to continuous learning and professional development to stay abreast of industry trends and best practices. Show less