Sagar Barua

Experience

• 

  Er. Animesh Nath Building Planner

  Dec 2021 - Jul 2022

  Junior Civil Engineer

  Site Engineer

• 

  Just Delivery India

  May 2022 - Sept 2022

  Business Development Manager
• 

  Elcamino software

  Oct 2022 - Nov 2022

  Data moderator
• 

  Kiwi

  May 2023 - now

  • Oversight of various social media platforms (e.g., Facebook, Twitter, Instagram, Playstore) to Analyse data on engagement, likes, shares, comments, emotions, and pertinent metrics.• Conducted extensive research on social media advancements and trends, integrating findings into content strategies to maintain the client's digital presence at the forefront of innovation.• Utilized analytics tools such as Simplify 360 and Freshdesk to monitor and evaluate social media performance. Prepared comprehensive weekly and monthly reports using Excel dashboards, Tableau, Looker, and Jupyter Notebook (Python) for data visualization, offering actionable insights for ongoing enhancement.• Provided leadership in managing the team during the reporting manager's absence and offered on-the-floor support.• Conducted quality audits and shared resulting insights with the team to drive improvement.• Effectively managed challenging customer interactions with diplomacy and professionalism.• Orchestrated influencer activities for promotional campaigns. Show less

  • Senior Customer Analyst

    Apr 2024 - now

  • Customer Service Analyst

    May 2023 - Apr 2024