Sarah Askens

Experience

• 

  Sainsbury's

  Apr 2004 - Apr 2012

  I was a Customer Service Manager at Weedon Road from 2010-2012My responsibilities included -- Customer Service Lead for the store- Stock Loss and Inventory Management (FOA, Shrinkage reporting and investigation)- LTPA for the region, I was the trainer for any new customer service managers- Open Key Lead (further details below)- Scheduling- CHM- Safe and Legal Process- Customer refund management- Customer returns management- Checkout Training- Training Plans- Directly responsible for over 150 colleagues, including 6 team leaders- Till loss prevention- Colleague performance reviews- Waste management- Sales contribution Show less

  • Customer service manager

    Jul 2010 - Apr 2012

  • Dry Goods Manager

    Jun 2009 - Jun 2010

  • Checkout Manager

    Apr 2008 - Jun 2009

  • Store Trainer & HR Admin

    Sept 2007 - Apr 2008

  • Dry goods team leader

    Apr 2007 - Sept 2007

  • Customer and Trading support team leader

    Apr 2006 - Apr 2007

  • Checkout Assistant

    Apr 2004 - Apr 2006
• 

  Sainsbury's

  Aug 2012 - Dec 2014

  I worked in Sainsbury's Banbury for just over a year from 2013-2014 as a Deputy Store Manager.My responsibilities included-- Department Manager coaching walks, diarised actions and next steps- The welfare and safety of 300+ colleagues in store- Colleague rehabilitation programmes - Running a multi million pound store- Profit and Loss Management- Productivity Management- Customer service lead for the store- Labour Cost Management- Store Communications, Huddles, Briefings, 121s- Scheduling- Audit Management- Holiday Planning- Performance Management - Hours Matching Alignment - Food Safety Management- Health and Safety Management- Fire Safety ManagementI also in my time at the store held a regional event for 'International Womens Day'. Show less I worked in Sainsbury's Weedon Road for just over a year from 2012-2013 as a Deputy Store Manager.As well as my key responsibilities below, during my time I also was involved in a multimillion pound refit of the store.My responsibilities included-- Department Manager coaching walks, diarised actions and next steps- The welfare and safety of 300+ colleagues in store- Running a multi million pound store- Profit and Loss Management- Productivity Management- Customer service lead for the store- Labour Cost Management- Store Communications, Huddles, Briefings, 121s- Scheduling- Audit Management- Holiday Planning- Performance Management - Hours Matching Alignment - Food Safety Management- Health and Safety Management- Fire Safety Management Show less

  • Deputy Store Manager (Services)

    Aug 2013 - Dec 2014

  • Deputy Store Manager

    Aug 2012 - Aug 2013
• 

  John Lewis & Partners

  Jan 2015 - now

  • Operations Manager NDC

    Feb 2023 - now

  • Operations Manager (secondment)

    Jan 2022 - Feb 2023

  • Department Manager Omni Channel Fulfilment & Returns

    Mar 2017 - Jan 2022

  • Section Manager Omni Channel Returns

    Sept 2016 - Mar 2017

  • Section Manager for Omni Channel Fulfilment Operations

    Jan 2015 - Sept 2016