Emma Green

Experience

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  National Institute for Biological Standards and Control

  Sept 2002 - Apr 2003

  Laboratory Assistant

  placement as part of sandwich degree course

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  Hertsmere Primary Care Trust

  Jun 2004 - Oct 2005

  PA to Directors

  PA duties, audio/copy typing, established/maintained databases, produced flow charts and posters, prepared presentations, helped to arrange the AGM

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  Arcadia Group Ltd

  Nov 2005 - Jan 2006

  PA duties prepared training schedules for all new starters, maintained training database, prepared course materialsset up IBM Workplace system for training department

  • Temporary PA to Retail Sales Director

    Jan 2006 - Jan 2006

  • Temporary PA to Director of Information Systems and Training & Development Admin Assistant

    Nov 2005 - Dec 2005
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  McCann Erickson

  Jan 2006 - Feb 2006

  PA/team administrator

  PA duties

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  T-Mobile

  Feb 2006 - Apr 2006

  Temporary Recruitment Administrator

  organised candidate interviews, point of contact for recruitment enquiries

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  SFD, Watford

  May 2006 - Jul 2006

  Temporary PA to Managing Director and Key Accounts Team Administrator

  PA duties, organised attendance of 52 delegates at an overseas conference, organised exhibition stand at Earl's Court, introduced office recycling, managed client orders, raised sales and purchase orders

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  Medtronic Ltd, Watford

  Jul 2006 - Aug 2006

  Temporary Business Services Administrator

  coordinated training and education courses, patient literature management/ordering, processed sales orders

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  KPMG

  Aug 2006 - Sept 2006

  Temporary Health & Wellbeing Administrator

  managed health & wellbeing assessments, processed assessment results, managed training courses, maintained accident/incident database, ordered health & safety literature and equipment, processed invoices

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  Haden Young

  Oct 2006 - May 2007

  Temporary Training Department Administrator

  coordinated training courses and inductions, maintained training records, processed department invoices, raised purchase orders/cheques, implemented internal recharges, monitored and recorded department costs

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  Telegraph Media Group

  May 2007 - Dec 2007

  Training Administrator/HR PA

  coordination of training courses and development programmes, producing reports, recording/monitoring training budget, main point of contact for training enquiries.

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  Dell Perot Systems

  Jan 2008 - Dec 2009

  PMO Analyst/Project Coordinator

  - Project coordination – weekly reporting and planning, maintain project Dashboards to track cost and schedule, introduce project management standards, create documents, process standardisation, project start up and close down activities.- Project management – implement corporate P3MM SOPs, provide training for tools/processes, progress the project plan, RAIDO management, weekly status reporting.- Resource Management – develop & maintain Resource Planning tool, including information all associates, assignments, and project/account resourcing requirements. Produce reports for current and future resource requirements. Meeting support.- Document/Process Management – ownership, development, maintenance and assurance of document libraries, processes and templates. Management of Continuous Improvement initiative. - Industry Timekeeper – Produce weekly & monthly time entry reports and perform quality assurance of data; set up new codes for time entry and expenses; client billing support; produce utilisation and billability reports.- Change Control Management – maintain Change Control log, processes and templates. Meeting support.- Reporting – customer satisfaction report, quality reviews, holiday and training reports, Project Dashboards.- Other – maintain SharePoint site, on-boarding new starters, maintain central mailbox, cascade account communication, central contact point. Show less

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  Marks & Spencer via 2e2

  Dec 2009 - Sept 2011

  Infrastructure Project Manager

  I worked as part of a managed service supporting three programmes of work. 1) Delivery of a new Space, Range & Display solution for Foods products. Two 3rd party applications were hosted by M&S and integrated with each other as well as existing applications. Budget £14m. 2) Delivery of a new Forecasting, Supplier Ordering and Replenishment solution for Foods products. A single 3rd party application was initially hosted by the vendor, before being migrated to the M&S data centre and integrated with existing applications. Budget £20m. 3) Delivery of the HR transformation programme intended to outsource the existing payroll to an externally hosted 3rd party vendor, deliver an online HR portal, an online e-learning/training solution and a new time entry solution for store staff. The new payroll solution had to integrate with all existing HR applications, including PeopleSoft and SAP. Budget £10m. Responsibilities: - Project management: defining scope; planning; budget responsibility; RAID management. - Manage internal, contract and 3rd party matrix resources; based onsite, offsite and offshore. - Environment provision: requirements; designs; capacity planning; build, integration, storage, alerting, code release, data refresh, backup / restore, etc; completion of OAT. - Cutover and go live: planning; successful delivery of go live to plan; transition of the service to support. Project Work (Budgets between £10-£14m): - Delivery of infrastructure needed to integrate 3rd party applications with each other as well as existing distributed and mainframe applications. Decommission of legacy applications and infrastructure. - Outsource the legacy payroll solution to an externally hosted 3rd party solution, and integrate it with all existing HR applications, including PeopleSoft and SAP, as well as 3rd parties including HMRC. Achievements:- Promoted within 9 months, transitioning from supporting senior project managers to managing projects independently. Show less

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  John Lewis Partnership

  Dec 2011 - Dec 2012

  Contract Infrastructure Project Manager

  I was responsible for delivery of all infrastructure elements of the Windows 7 upgrade project, as well as the Corporate Head Office pilot deployment of Windows 7. Budget £7m. I managed project activities within a matrix environment of John Lewis partners and third parties, based in multiple locations. The projects were managed within a PRINCE2 environment. The Windows 7 upgrade project was spilt according to the different areas of the business. I was responsible for delivery of two of the sub projects, the Infrastructure project and the Corporate Head Office project, although I was only responsible for delivery of the Corporate Head Office pilot due to the end date of my contract. Responsibilities: - Project management: PID creation; scope definition; planning; budget responsibility; RAID management. - Manage both internal and 3rd party matrix resources; coordinate efforts teams based in multiple locations. - Infrastructure delivery: requirements; designs; upgrade approach; infrastructure build/changes. - Application & Asset discovery: requirements; packaging; application upgrades; testing & sign off; user devices; printers. Project Work (Budgets up to £7m): - Delivery of the Infrastructure project and the Corporate Head Office project (pilot) of the Windows 7/Office 2010 upgrade.Achievements:- Prior to my joining the project, it had taken 9 months for the design to be written; within 6 months I successfully delivered the design and all other remaining deliverables of the infrastructure project. Show less

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  Northgate Information Solutions

  Apr 2013 - Jul 2013

  Contract Infrastructure Project Manager

  I worked within a managed service account at Reading Borough Council. I managed project activities within a matrix environment of RBC staff, Northgate resources and third parties, based both on and off site. The projects were managed within a PRINCE2 environment. I was responsible for delivering the project start up / initiation activities for Reading Borough Council’s Windows 7 / Office 2010 upgrade project. This included all activities through to completion of the design, after which the project was handed over to a permanent resource to deliver the remainder of the project. I was also responsible for ensuring that application upgrade projects which the Windows 7 / Office 2010 project had a dependency on were planned to complete at the appropriate time. Various budgets up to £1m.Responsibilities: - Project management: PID creation; scope definition; planning; RAID management. - Manage both internal and 3rd party matrix resources; coordinate efforts with onsite and offsite teams. - Infrastructure delivery: requirements; designs; upgrade approach; infrastructure build; changes resulting from testing. - Application & Asset discovery: requirements; packaging; application upgrades; testing & sign off; user devices; printers. - Manage dependencies with external application upgrade projects. Project Work (Budgets up to £1m): - Delivery of start-up and initiation activities for the Windows 7/Office 2010 upgrade. Achievements:- Successfully convinced the client to consolidate a number of smaller desktop projects into the Windows 7/Office 2010 upgrade project, thereby saving costs and reducing resource requirements. Show less

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  McDonald's

  Jan 2014 - Jul 2014

  Contract Infrastructure Project Manager

  I was based within the European IT Restaurant Solutions team managing project activities within a matrix environment of McDonald’s staff, contract resources and third parties, based both on and off site. Projects are complex IT change implementations, managed using an internal methodology based on both PRINCE2 and PMI (PMBoK). Responsibilities:- Design: requirements; pre-requisites; roles & responsibilities; timelines; etc. Per market.- Global Active Directory: network changes; server changes; testing; pilots; live migration & integration of restaurant devices. - RTPaaS RSM (SCCM/SCOM 2012): network changes; testing; pilots; live migration & integration or restaurant devices.- Manage both offsite and third party resources; coordinate efforts with remotely based IT teams within EU markets.- Manage dependency between Global Active Directory/RTPaaS and upgrades of POS software. Project Work: - Rollout of Global AD to all restaurants within 37 markets across Europe, comprising both new implementations and migrations from the existing AD structure. -Rollout of RTPaaS RSM to all restaurants within 37 markets across Europe, comprising migration/integration with the SCCM and SCOM 2012 environment.Achievements: - Streamlined processes allowing 33 out of 37 markets to deliver Global AD at the same time. Show less

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  Burberry

  Jul 2014 - Sept 2014

  Contract Infrastructure Project Manager

  I was based within the London Head Office IT department, supporting Burberry users across the world. Projects are managed within a matrix environment of geographically disbursed Burberry staff, contract resources and third parties. Responsibilities:- Project management: requirement gathering; planning; ensure completion of the required project stages: design, build, test, deploy; manage risks and issues; adhere to change control processes; manage dependencies and assumptions.Project Work: - Replacement of SAN and physical file servers with locally based StorSimple + Azure Cloud solutions for users to access shared and personal data; includes data migration.- Setting up Windows and Mac build capabilities at a third party data centre to meet business continuity expectations. Show less

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  Avis Budget Group

  Nov 2014 - Apr 2015

  Contract Infrastructure Project Manager

  I was based within the Head Office IT department, reporting to the infrastructure programme manager. There were 13 dedicated resources assigned to the project including a technical lead, project analyst, remotely based field engineers and offshore support resources; with a matrix of additional resources who can be used to support the project as required. Projects are managed using an internal methodology based on PRINCE2.Responsibilities: - Project management: requirement gathering; planning; budget responsibility; RAID management. - Manage internal, offshore and 3rd party matrix resources; coordinate efforts with locally and remotely based teams. Project Work (Budget of £3.8m): - Rollout of VDI to all corporate rental stations across 11 European countries: * replace computers with thin client terminals and install newer printers with a centrally-managed print solution. * ensure network bandwidth is sufficient at all locations; arrange new installation/upgrades as required. * retrieve and safely dispose of old kit from all upgraded rental stations. Achievements: - Consolidated the approach for network upgrades and introduced alternative suppliers reducing costs by £300k and timelines by 100 days. Show less

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  ASOS.com

  Apr 2015 - Mar 2016

  Contract Infrastructure Project Manager

  I was based within the Head Office Service Delivery department. Projects use a matrix of resources from both internal teams, managed services and third parties. Projects are managed using an internal methodology based on PRINCE2.Responsibilities: - Project management: scope definition; business case creation; planning; budget management; RAID management. - Manage both internal and 3rd party matrix resources; coordinate efforts with locally and remotely based teams. Project Work (Budgets up to £3m): - Migrate ~250 DBs, with ~75Tb data, from EoL server/SAN hardware to new kit, whilst upgrading from SQL 2008 to 2014. - Uplift the core data centre network from 1 to 10GB; increase internet bandwidth of the DC from 1GB to 2GB. - Implement a 10GB Microsoft ExpressRoute link between the data centre and cloud-based Azure services. - Upgrade servers from Microsoft Server 2003 to 2008 or later. Achievements: - Delivered the SQL 2014 upgrade, and dependent projects, in less than 4 months, against a baselined plan of 7 months worth of activities, resulting in improved capacity that lead to >£7m being taken above forecast on Black Friday alone. Show less

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  HSBC

  Apr 2016 - Jul 2016

  Contract Infrastructure Project Manager

  I was based in the IT Infrastructure Delivery project and portfolio team for Application Development and Maintenance (ADM) and Data Services. Responsibilities: Project management: scope definition; planning; coordinate onsite, offshore & remote resources; RAID management. - Infrastructure delivery: designs; security approval; environment build, including test, production and DR. Project Work (Budgets up to £8.5m): - Infrastructure delivery for the Big Data platform, including core network implementation and server builds. - Migrate 6 e-commerce applications from the French to UK data centres. Show less

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  The Royal British Legion

  Sept 2016 - Nov 2016

  Volunteer role: Mass Events Intern

  A volunteer position supporting the Legion’s mission by providing assistance to the Mass Events Team’s programme of events, helping with event logistics, and supporting crew at events and expos.- Assisting the events team with: - marketing - providing logistical and administrative support - undertaking research to support plans to grow the 2017 events plan

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  Travelling

  Nov 2016 - Mar 2017

  Travelling
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  The TJX Companies, Inc.

  Aug 2017 - Jun 2018

  Contract Infrastructure Project/Programme Manager

  I was based in the European Infrastructure & Operations project management team, managing two local projects as well as a global programme of work. Responsibilities: - Project/programme management: PID creation; planning; budget responsibility; RAID management. - Manage both internal and 3rd party matrix resources; coordinate efforts with global, local and remote teams. Project Work (Budgets up to £300k): - Uplift the core network from 1 to 10GB and upgrade storage for the tkmaxx.com e-Commerce photo studio. - Implement Data Domains for backup and offsite replication from European locations to the UK Disaster Recovery site. - UK colocation Data Centre build, including rack provision, power allocation & network connectivity; application migration planning; planning for physical infrastructure moves; and current DC space and hardware decommission & closure. Programme Work (Budgets up to $27m): - Full DR data centre builds in Europe & North America, with data centre migration; remediation of technology/security gaps; introduce/improve recovery capabilities; introduce/improve recovery documentation and governance.- Define critical systems to be recovered in the event of a disaster and define RTO / RPO with the business continuity team.Infrastructure delivery: requirements; designs; hardware purchases; DR environment build; equipment migration; data migration/replication; platform/application recovery planning and execution; non-functional test execution; DR rehearsals.- Non-technical delivery: business impact analysis; application recovery documentation; test scripts/success criteria.- Oversee delivery of, and manage dependencies with, the EU production DC build and migration taking place in parallel. Achievements: - Delivered 5 global roles simultaneously, travelling between the US and UK on a monthly basis. Delivered global alignment of designs, technology and standards across separate teams unused to working together. Show less

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  Travelling

  Jul 2018 - Jun 2019

  Travelling
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  Mothercare PLC

  Jun 2019 - Nov 2019

  Contract Infrastructure Project Manager

  I was working as part of the UK IT department. Responsibilities: - Project management: scope definition; planning; coordinate onsite, offshore & remote resources; RAID management. - Manage both internal and 3rd party matrix resources; coordinate efforts with local and remote teams. Project Work (Budgets up to £1.5m): - Network upgrades and AD tidy to support rollout of O365 to UK based employees (approx. 2,600): * Infrastructure delivery: defining requirements; designs; security approval; AD tidy; network and security review; infrastructure build and implementation of new network equipment; testing & sign off. Show less

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  BlowFish IT

  Apr 2020 - May 2021

  Contract Infrastructure Project Manager

  I was working via a contractor, delivering through a managed service for Aldi, in conjunction with Telefonica. Responsibilities: - Project management: PID creation; planning; budget responsibility; RAID management. - Manage both internal and 3rd party matrix resources; coordinate efforts with global, local and remote teams. Project Work (Budgets up to £5m): - Working in conjunction with Telefonica to upgrade ALDI’s WAN/LAN infrastructure across stores, supplier warehouses, and regional/corporate office location in various EU counties. * Designs; pre-staging of all equipment; packaging & shipping to each location. * Migrating stores: racking equipment; powering on; connect WAN; test connectivity; validation in the Cisco and Meraki portals; migration of non-essential back-office services and unused tills/payment devices; testing sign off; check-out staff moved to the migrated tills; remaining tills migrated and tested; sign off by all parties. * Replacement of Wi-Fi access points, where required: APs switched over one by one; tested; sign off by all parties. * Old hardware was securely disposed of/recycled. Show less

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  Theravada International

  Jun 2021 - Jan 2022

  Contract Infrastructure Project Manager

  I was responsible for delivery of projects to customers across UK, Ireland and Europe.Responsibilities:- Project management: scope definition; planning; coordinate onsite & remote resources; RAID management- Infrastructure delivery: designs; approval; hardware purchases; implementation and testing; service transition Project Work (Budgets up to £3.5m): - Deliver a Software-defined Wide Area Network (SD-WAN) solution across mainland Europe and the UK * Oversee engagement with delivery partner; manage site surveys; deliver comms cabinet remediation * Requirement gathering; solution design; equipment purchases & shipping to each location; service design * Configure Fortigate firewalls and 4G routers; connect WAN and test connectivity; migration from existing DSL/MPLS to new DIA circuits; sign off by all parties; handover to support * Infrastructure upgrades and new network hardware implementations for King Edward VII’s Hospital, London Show less

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  Condé Nast

  Jan 2022 - Jun 2022

  Contract Infrastructure Project Manager

  I was responsible for a global Infrastructure Harmonisation project delivering to China, France, Germany, India, Italy, Japan, Mexico, Spain & TaiwanResponsibilities: - Project management: scope definition; planning; budget tracking; RAID management. - Manage both internal and 3rd party matrix resources; coordinate efforts with global, local and remote teams. Project Work (Budgets up to $2m): - Deliver a global project to consolidate and standardise infrastructure in the various markets of the company, to include: * Application, asset, contract & infrastructure discovery; document designs; define migration approach. * Infrastructure deliveries, racking, build & configuration; migration from existing server/storage/virtual platforms to Nutanix; non-functional test execution; transition to support. * Implementation of Veeam for backups using AWS S3 storage for offsite recovery; setup VPCs to connect to AWS. * Migrate file server data to AWS storage gateway. * Introduce/improve build & support processes; service design documentation; patching & maintenance schedules; transition support from local to global teams. Show less

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  Department for Environment, Food and Rural Affairs

  Jun 2022 - Sept 2023

  Contract Infrastructure Project Manager

  I worked in the Connectivity Domain, delivering cloud connectivity solutionsResponsibilities:- Project management: scope definition; planning; budget tracking; RAID management- Manage both internal and 3rd party matrix resources; coordinate efforts with local and remote teamsProject Work (Budget up to £2.1m):- Deliver strategic Apps Transit/Internet Gateways to provide outbound internet access from AWS and Azure * Requirements gathering across multiple stakeholders and technology areas * Procure the new service; to include design, implementation and support; via RFP * Complete all governance stages to gain Business Case and spend approval * Decommission Cisco ASA firewalls by migrating rulesets to other devices before they became EoL Show less

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  Hurtigruten Group

  Jan 2024 - Apr 2024

  Contract Infrastructure Project Manager

  I was based in London and oversaw initiation and start up activities for the project. Responsibilities:- Project management: scope definition; planning; budget tracking; RAID management- Manage both internal and 3rd party matrix resources; coordinate efforts with local and remote teams Project Work (Budget up to £10m):- Demerger of Hurtigruten Norway and Hurtigruten Expeditions requiring duplication of on prem and Azure environments along with M365 migration * Discovery and requirements gathering: on prem, Azure, core infrastructure, application infrastructure, M365, contracts * Designs and implementation planning: on prem, Azure, core infrastructure, application infrastructure, M365 Show less

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  Smurfit Westrock

  Nov 2024 - now

  Infrastructure Project Manager

  Position via Co Valere Consulting