Victoria Williams, MBA

Experience

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  United Methodist Church

  Jun 2011 - Jun 2012

  Children's Music Program Director (Volunteer)

  ■ Served as choral director and piano accompanist for two children’s choirs: Pre-K – 6th Grade.■ Trained students in vocal technique, sight-reading, percussion instruments, and performance.■ Assisted Sunday school teachers and church organist with organizing and running various church events and concerts throughout the academic school year.■ Led musical activities for two summers during annual Vacation Bible School summer camps.

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  Maplewood Middle School HUB Program

  Sept 2012 - Dec 2012

  Tutor for At-Risk Children

  ■ Interned as an after-school tutor to 7th and 8th grade students once a week in all subjects, including homework, writing assignments, and school projects.■ Facilitated physical exercise and recreational activities, such as dance, educational board games, music, and art activities.

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  Seton Hall University

  Jan 2014 - May 2016

  ■ Tutored undergraduate and post-graduate students 1-1 in English, research papers, analytical response assignments, self-assessment reports, visual-text analysis papers, non-fiction essays, business papers, personal statements, and philosophical writing.■ Delivered individualized mini-lesson plans on drafting, revising, and structuring formal academic writing with regard to grammar, punctuation, diction, syntax, rhetorical purpose, MLA format, and APA style.■ Effectively communicated and developed rapport with various students of diverse backgrounds, degree programs, unique needs, and aspiring career paths. Show less

  • Chapter President

    Aug 2014 - May 2016

  • Writing Center Tutor

    Jun 2013 - May 2016

  • Teaching Assistant

    Jan 2014 - Dec 2015

  • Orchestra Secretary & Principal 2nd Violinist

    Sept 2012 - Dec 2015

  • ESL Teaching Assistant

    Jan 2014 - May 2014
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  New Jersey Education Association (NJEA): Pre-Service Branch

  Aug 2014 - May 2016

  NJ State Social Media Chair & Traveling Ambassador

  ■ Served as state ambassador to council meetings in Trenton, NJ; Orlando, FL; and Washington, D.C.■ Managed all social media accounts and developed content as head media chair for a statewide professional community, giving pre-service educators access to over 200,000 teachers, employees, and retired educators.■ Collaborated with NJ Pre-Service Executive Board and other state leadership in designing, delivering, and managing engaging and evidence-based media to 3,000+ pre-service members statewide. Show less

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  West Milford Township Public Schools

  Sept 2014 - Aug 2016

  Substitute Teacher

  ■ Served as Certified K-12 Substitute Teacher of West Milford Township School District for: elementary/special education K-6th grade classrooms, 7th & 8th-grade general and special education classrooms, resource room, middle school behavioral management classes, and high school general education classes.

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  Huntington Learning Center

  Jun 2016 - May 2017

  SAT / ACT Exam and Subject Tutor

  ■ Administered one-on-one SAT and ACT exam preparation and subject tutoring in math, reading, writing, vocabulary, proofreading, and phonics to a diverse high school student caseload.■ Motivated and provided academic advisement, positive reinforcement, and constructive guidance and tutoring to a variety of children and adolescents with diverse needs, ranging from Pre-K to 12th-grade.

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  Newark Public Schools

  Jan 2017 - Jun 2018

  ■ Taught AP Language & Composition, 11th-grade Honors English, and English III (2017-2018).■ Taught 8th-grade English Language Arts, as well as Creative Writing for 9th and 10th grade (2016-2018).■ Delivered ELA instruction and SAT / ACT / PARCC exam preparation in a public magnet school setting within an urban community.■ Designed and delivered media- and technology-integrated instruction to reach diverse student populations with mixed abilities and interests.■ Increased literacy proficiency scores from 18% to 48% within 1 year. Show less

  • Music Program Director

    Aug 2016 - Jun 2018

  • AP English & ELA Secondary Educator

    Aug 2016 - Jun 2018

  • ELA Tutoring Program Director & Content Developer

    Jan 2017 - Apr 2017
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  Strayer University

  Jul 2018 - Apr 2019

  Admissions Officer

  ■ Provided academic consultation, financial services, veteran advocacy, counseling, and admissions evaluation and enrollment services as admissions contact center agent and academic advisor to new and continuing students, enhancing productivity and meeting regulatory requirements in support of the university’s mission and objectives.■ Conducted admissions sales, review, evaluation, and front-end onboarding towards achieving campus recruitment and revenue goals.■ Processed admissions documentation, academic records, demographics, and applications of prospective and returning students, collaborating with the university Registrar, enrollment and financial services, and the campus director. Provided timely answers and inquiry responses to other departments as needed relevant to a student’s file, data, and required documentation.■ Addressed prospective and current students’ questions in terms of policy, transcripts, accreditation, investment costs, degree criteria, various degree programs and course requirements, potential career paths, documentation, and admissions standards and requirements; utilized call center phone and CRM tools, chat support, and email support to resolve both student and staff inquiries.■ Built and maintained positive rapport and trust with prospective students, the current student body, and with the fellow recruitment and campus team members by maintaining effective communication and providing relevant data and information to staff in adherence to policy and privacy. Show less

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  Consulate Health Care

  Apr 2020 - Nov 2022

  ■ Oversaw all functions of the business office, including day-to-day operations, the entire RCM billing process, month-end close procedures, revenue cycle management, accounts receivable, accounts payable, financial risk analysis, cash flows, authorization requests and management, regulatory compliance audits, account reconciliation, account management, state audit responses, case management, medical billing, coding corrections, claims follow-up, appeals processing, data entry, data management, resident fund account reconciliation, cash processing and posting, physician medical billing, ancillary coding, and monthly reports creation.■ Utilized various software, EHR, insurance portals, and databases including, but not limited to: PointClickCare, National Data Care, Resident Fund Management System, Epic, Microsoft Office, Teams, SharePoint, Waystar, and Availity.■ Led and coordinated financial and casework projects for all Medicaid Pending, accounts receivable, utilization review management, medical billing, patient financial planning, and authorization needs to ensure accurate and smooth billing processes.■ Assessed new patients, clients, vendors, and projects, creates plans, and obtains needed approvals and authorizations. Show less

  • Dual Traveling Business Office & Revenue Cycle Manager (Hybrid Remote - Multiple Facilities)

    Oct 2020 - Nov 2022

  • Business Office & Revenue Cycle Manager

    May 2019 - Nov 2022

  • Temporary Nurse Aide

    Apr 2020 - Oct 2020
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  Hill Valley Healthcare

  Dec 2022 - Aug 2024

  Business Office & Revenue Cycle Manager

  ■ Oversaw all functions of the business office, including day-to-day operations, the entire RCM billing process, month-end close procedures, revenue cycle management, accounts receivable, accounts payable, financial risk analysis, cash flows, authorization requests and management,regulatory compliance audits, account reconciliation, account management, state audit responses, case management, medical billing, coding corrections, claims follow-up, appeals processing, data entry, data management, resident fund account reconciliation, cash processing and posting, physician medical billing, ancillary coding, and monthly reports creation.■ Administered strategic risk analysis and prevention in creating efficient best practices and people processes as a growing subject matter expert (SME) for healthcare Medicare, Managed, Medicaid, and Commercial insurances, A/R resolutions, claims billing resolutions, and private payer collections and protocol.■ Provided departmental in-person and company-wide virtual training, leading team meetings, and reporting desirable KPIs and revenue reports as evidence by three 0-tag state audits, 5 consecutive years of 95%+ - 100%+ monthly overall consistent collected, and development and execution of 10+ improved organization procedural systems and 140+ annual cases closed and resolved.■ Collaborated with third-party consulting groups, across facility departments, legal offices, state agencies, and with corporate regional leadership to maximize desired revenue-generating outcomes andcase resolution; streamlines business operations in compliance with laws and guidelines set by HIPAA, CMS, DMAS, DSS, and SSA.■ Coordinated timely auditing and financial responses, sound adaptation action planning, training, execution, and monitoring; achieved 0 discrepancies on 3 state business office audits.■ Note: Consulate Health Care facilities were bought out by Hill Valley Healthcare. Show less

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  Aspirion

  Aug 2024 - Dec 2024

  Operations Manager - Revenue Cycle & Aged A/R

  ■ Oversaw $25M+ in revenue and aged accounts receivable across three major hospital network client projects, leading a team of 35 analysts to ensure operational success.■ Strategic Oversight: Provided leadership for complex projects, ensuring seamless operations and adherence to Aspirion and client standards.■ Revenue & A/R Management: Managed $25M+ in combined revenue and aged accounts receivable across major client portfolios.■ Team Leadership: Led, coached, and developed a high-performing team of analysts, fostering a collaborative culture.■ Client & Stakeholder Relations: Acted as the primary point of accountability for clients, ensuring timely communication and issue resolution.■ Risk & Issue Management: Proactively identified and mitigated risks while managing cross-project dependencies.■ Project Planning & Execution: Developed comprehensive project plans that align with business goals, including scope and timelines.■ Process Improvement & Training: Organized training programs to enhance team performance, focusing on onboarding and continuous education.■ Performance Reporting: Monitored and reported project progress to stakeholders, ensuring transparency and timely delivery.■ Operational Efficiency: Used decision-making tools and Microsoft Office, SharePoint, and PowerBI applications to manage resources and prioritize initiatives.■ Change Management: Implemented best practices to adapt to evolving business needs.■ Consultative Leadership: Collaborated with leadership to provide strategic recommendations based on financial analysis. Show less

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  LTC Ally

  Feb 2025 - now

  MCD Specialist | RCM

  ■ Analyze Medicaid eligibility for multiple skilled nursing and long-term care facilities, ensuring compliance with federal and state regulations.■ Manage a high-volume caseload of Medicaid applications, tracking progress and addressing issues to expedite approvals.■ Obtain and verify necessary financial documents, including banking records, insurance policies, and other asset-related information for Medicaid eligibility determination.■ Provide expert consultation to business office departments, guiding them on Medicaid processes, documentation requirements, and eligibility criteria.■ Advise candidates and their authorized representatives on Medicaid application procedures, ensuring clarity on required documents and deadlines.■ Facilitate and lead weekly A/R and revenue collections meetings, identifying financial risks and implementing strategies to improve collections.■ Mitigate financial risks by proactively resolving Medicaid eligibility barriers and reducing the likelihood of claim denials.■ Collaborate with various departments, including social services and admissions, to align Medicaid planning with facility operations and resident needs.■ Establish and maintain direct working relationships with government agencies, including the Social Security Administration, Department of Medical Assistance Services, city and county DSS offices, APS, and senior advocacy groups.■ Coordinate with private banks and credit unions to secure financial documentation required for Medicaid eligibility verification and processing. Show less