Mark Daavettila

Experience

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  Cardinal Health

  Jan 1994 - Jan 2000

  BSA - Sr BSA

  Implemented an iSeries infrastructure hosting platform to support the global Baxter financial and HR ERP systems in the Allegiance Datacenter to support post-split compute. Staffed and managed 7x24 Operations staff to support the implementation. • Managed IT integrations of two acquisitions into the Allegiance network via coordination of rollout of standard LAN/desktop, and enterprise applications.• Designated technical lead for three remote facilities in LAN/WAN Administration, and planning and implementation of architecture upgrades. Show less

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  Abbott

  Dec 2000 - now

  Individual contributor focused on leading teams, implementing new technology and delivering results through consolidation and improvement of process through varied IT disciplines. • Cloud Hosting Coordinator- Lead coordination and implementation of the Abbott infrastructure hosting strategy. Leading the establishment of global IaaS service offerings at AWS and Azure. Member of Architecture Review Board and provide internal consulting role for projects with an external hosting component to ensure infrastructure standards align. Responsible for AWS and Azure account governance and spend show back.• Ensono Business Relationship Management - Manage the business relationship with Abbott’s external hosting and support provider for the Abbott Mainframe. Own coordination of decommissioning activities for remaining 200+ applications.• WebEx Business Relationship Management – Manage the business relationship for Cisco WebEx collaboration platform and the business facing owner for the externally hosted SaaS solution. Manage upgrades for the Meeting Center and Outlook calendaring plug-in productivity tools for 50K+ user base. Analyze metrics, execute targeted communications to modify behavior for best use of concurrent licensing. Manage invoice payments for usage overages.• Configuration Management - Led global consolidation of IT infrastructure inventory to central Configuration Management database. Led implementation of establishing Application maps in CMDB relating supporting infrastructure to 500+ critical applications to provide visibility to IT ecosystems. The application maps provide benefits to Operations for impact assessments, improved lifecycle management planning, identification of applications running in high risk countries, etc.• Interim ITSM System Owner: Business owner responsible for the complete BMC IT Service Management suite supporting global Abbott IT for Incident, Change, Knowledge, Problem, Service Request and Asset Management. Show less • ITIL Process Development/Implementation - Led team in development and global implementation of the Incident Management Policy/Process/Procedure based on ITIL best practices, including training on process/tool for 600 stakeholders.• ITIL Process Development/Implementation - Led team in development and global implementation of the Knowledge Management Policy/Process/Procedure based on ITIL best practices, including training on process/tool for 250 stakeholders.• Security Access Management – Led and managed the development of a business case, via RFI and RFP, seeking funding to implement an enterprise security access management solution to offer end users a single web-based application to request access, standardize re-certification efforts, improve workflow capabilities and provide ability to automatically provision target system accounts. Managed numerous evaluations and vendor contracts to identify best fit for company needs. Directed development of User Requirements, Criteria Document, RFI/RFP question set weighting parameters and business case. Results presented to Sr. Management and decision was deferred to the following financial cycle.• Knowledge Base Implementation – Directed on time, and within budget, special project implementing knowledge base solution, InQuira, within the Global Service Desk. Included development of Process/Procedures to increase efficiency in communications, senior management financial status reports, vendor relationships and technical coordination. • GATES (Global Authorization Tracking for Enterprise Security) Implementation – Injected into effort that was underway to implement a proprietary solution to manage global logical access requests and provisioning. Documented and communicated to Sr. Management the true state of the effort which led to abandoning the solution. Recognized with SPOT Award. Show less • Global Service Desk - Successfully led multiple integrations of internal Abbott help desks and external acquisitions into the Global Service Desk to align with standard tools and support methodologies. • Cognizant Incident Monitoring and Verification - Led definition of requirements, processes, reporting and training curriculum, authored WBS, and managed control of the relationship.• Notes6 Client Rollout - Led cross-divisional team of 10 in the planning/execution of the Notes6 rollout, included coordination of instructor led training and deployment to 3,100 users 6 weeks ahead of deadline.• Data Security- Separation and Transfers - Led cross divisional team chartered to create a single security procedure to proactively manage system access for separated and transferred Abbott – time bound effort to meet SOX compliance.• Rapid Reach – Successfully led cross-division team in the implementation of an enterprise automated notification solution for major IT events.• Unix Disentanglement – Abbott/Hospira -Led cross-divisional team of 15 to migrate 8 validated applications from a UNIX environment slated to go to Hospira to a new UNIX environment. Project concluded with transfer of the UNIX environment ahead of spin date, enabling Hospira to start implementation of enterprise applications ahead of schedule; team was recognized with SPOT Award. Show less