Jenny Maxwell

Experience

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  Starbucks

  Aug 2012 - Aug 2017

  Barista

  • Assisted with in-store marketing and promotional events increasing sales in new product offerings.• Created a third home environment for guests by building lasting relationships through providing a clean and welcoming store environment that consistently delivered outstanding and personable service.• Ensured brand standards by adhering to drink recipes, product presentation standards and providing timely and efficient service recovery.

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  Two Rivers Salon & Spa

  Aug 2015 - Mar 2017

  Client Relations Specialist

  • Increased salon profit by cross-selling salon services and providing personalized retail product sales suggestions related to the client’s service received.• Responsible for completing end of day reporting including cash balancing, credit account reconciliation and other record keeping tasks. • Demonstrated product and organizational knowledge by building relationships with estheticians to understand their strengths, allowing me to best pair them with clients. Handled multi-channel communication methods to respond to current and potential client requests to build spa reputation in community. Show less

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  Idaho Department of Health and Welfare

  Aug 2016 - Jul 2017

  Safety Assessor

  Main duties and daily activities included the following; assisting a state licensed social worker in closing cases and helping families, by working with parents and children involved in need of state assistance programs, such as food stamps, WIC, and Medicaid, Medicare, Child Support, Adoption Cases, as well as the Foster Care Program. Assisted safety assessor during intake of new clients, recording of information, and processing them into a computer. Conducted multiple home visits, where I interviewed families, and helped to provide them the support they need. Assisted in being responsible for accessing, identifying and documenting abuse and neglect cases and finding the appropriate services to enhance child welfare. Show less

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  Seattle Children's

  Jul 2017 - now

  -Provide support to the Associate Director of Finance & Associate Director of Operations, UW Department of Pediatrics.-Lead projects within the UW Department of Pediatrics at Seattle Children's Hospital.- Assist Chair’s office with special projects on behalf of the Department, Seattle Children’s and UW Medicine. This includes assignment of projects from Chair, Vice Chairs, Associate Vice Chairs, Associate Directors, and Supervisor of Administrative Operations. - Support the planning of meetings and retreats for various units with the Central Administrative team.- Provide management and support to the Strategic Operations + Finance team meetings, weekly calls, and retreats. Track priorities and strategic planning. - Manage preparation, slide finalization, note taking, etc. for department staff meetings, division administrators meetings, Operational Alignment Meetings and other meetings as requested.- Manage and organize administrative journal club and joint professional development activities.Faculty Commitment Tracking: assist in managing commitment tracking and the funds associated with the commitments. - Manage scheduling and data collection for productivity reviews, budget reviews, incentive reviews and staff reviews. Show less -Provide age appropriate coaching and supervision to patients and families while hospitalized on the Inpatient Psychiatric Unit. -Commitment to providing interventions which are non-punitive in an effort to support our seclusion/restraint free environment. -Able to present in a non defensive stance when working with peers, patients and families while constantly self reflecting in order to grow and develop professionally. -Work in an environment where the pace is very fast and the challenges are constant. Show less • Supported Division head of Hematology/Oncology Coordinating multiple calendars – arranging appointments, scheduling visitors. Scheduling complex appointments and events. Acting as a liaison between Executives and UW Medical Center. • Preparing reports and updating internal databases and documents. Managing travel arrangements and managing phone calls and emails.• Assist clinic development following organizational reporting structure changes. • Plan and coordinate services for patients and families who need procedure(s) done within medical specialty service lines to ensure that each customer encounter is positive, professional and efficient. • Ensure correct patient registration, to include demographics and insurance information. • Begin insurance notifications for prior-authorization. • Coordinate patient care needs and patient resources. • Coordinate administratively cross-departmentally. • Assist in training of new team members to ensure best practice and standard work flows. • Foster relationships to increase communication and accuracy of care transition from inpatient to outpatient while increasing patient safety and reducing errors and re-work.• Quality improvement and kaizen work. Show less • Played a key role in Seattle Children's adoption and effective use of the Epic Electronic Health Record. • Used the curriculum, lessons and training materials created by the IT EMR Training team to train end users on the Epic Electronic Health Record. • In addition to leading in-person classroom training sessions for end users, the CT also performed a number of training-related duties such as classroom setup; assisting with training materials; facilitating study halls or labs.• Also administered end-user proficiency assessments; supporting end users with at-the-elbow go-live support; and administered post-live refresher training or optimization training.• Credentialed in Cogito, Beaker, Cupid, Radiant, Anesthesia, Ambulatory Core, and Ambulatory Specialty applications; was on this contract project for Epic go-live. Show less • Admit, discharge, and transfer patients on and off the Cancer Care Unit. • Track patient information during operations and procedures. • Work alongside Seattle Cancer Care Alliance to send and receive mutual patient information. • Process chemotherapy, radiation, and bone marrow transplant orders for patients. • Manage charts and patient information. • Work to ensure patients receive necessary resources provided by the hospital, to include connecting patients with the proper insurance resources. • Responded to and triaged inpatient calls lights to ensure patient safety and comfort to help create a comfortable hospital stay experience for families and patients. • Communicated routine and critical care information to inpatient and primary care teams. Show less

  • Program/Project Manager & Executive Assistant

    Jan 2022 - now

  • Pediatric Mental Health Specialist

    Jun 2021 - Jan 2022

  • Executive Assistant & Pediatric Care Coordinator - Cancer Care

    Jan 2019 - Jun 2021

  • EHR Credentialed Trainer Manager

    Feb 2020 - Oct 2020

  • Inpatient Care Coordinator

    Jul 2017 - Jan 2019