Seher Ulker

Experience

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  Aldergrove Credit Union

  Sept 2009 - Aug 2010

  Member Service Officer

  -Processed client requests and provided advice on the products and services the Credit Union offered. -Promoted from Customer Service Representative within 4 months of joining the bank -Managed members’ accounts by processing registered retirement funds, term deposits and tax free savings accounts-Sold financial services such as credit cards, accounts, investments, loans and lines of credit

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  Barclays

  Sept 2011 - Nov 2016

  -Project management and delivery of Target Operating Model by supporting the migration of credit functions to offshore operations with third party suppliers. -Management of key stakeholders to enhance service delivery, processes and people performance -Coordinate training for the new team by either delivering it myself or setting up sessions with topic specialists across the Bank-Conflict management between the new offshore team and those onshore, using feedback given daily-Analysis and presentation of data and performance statistics for Directors and Managing Directors; escalation of risks/issues when required -Review the quality of the work completed by the third party suppliers on a regular basis to ensure that it meets standards-Administrative tasks such as Sharepoint management, onboarding new joiners, and creation/upkeep of logs-Act as the subject matter expert on all Operations projects including E2E automation workflow solution, credit system changes and process changes Show less -Provided credit support within the Financial Institutions Group including financial analysis and credit writing support for clients. In addition, was responsible for identifying and delivering process improvements within the function.Key achievements: -Successfully implemented changes to credit procedures, resolving a longstanding data issue for credit managers-Oversaw a Data Anomaly Report by acting as the onshore contact point for a team in India, ensuring the team were delivering solutions and providing all stakeholders with support and data as needed-For six weeks, maintained a full portfolio of clients on a sole basis following the departure of 2 team members -Selected to participate in a series of Lean workshops focused on streamlining processes and procedures-Led a working group aimed at improving workflow and communication between Middle and Back Office-Member of the Social Committee and champion for an online platform that allowed employees to submit Lean ideas Show less -Successfully secured a position on the prestigious 2 year graduate programme, which ranks in the top 20 graduate schemes across the UK. The programme consisted of 3 rotations across different departments:-Credit Manager: Supported Relationship Directors with a portfolio of multinational corporate customers by providing financial analysis and credit writing support.-Project Manager: Worked on a PMO Team for a project aimed at closing risk gaps in payment systems/processes. Supervised the IT consultant, led a workstream and adjusted the strategy as the project progressed, developed reports for senior management, managed the team’s relationships with VP and Director level stakeholders, conducted weekly meetings with stakeholders, managed the RAIDs log and tracked material issues and milestones.-Internal Controls Analyst: Provided support, oversight and independent challenge of internal processes to ensure controls were in place to mitigate risks and were compliant with the Risk & Control framework. Show less

  • Credit Analysis Service Manager

    Jul 2016 - Nov 2016

  • Credit Manager

    Aug 2013 - Jun 2016

  • Barclays Corporate Operations Graduate

    Sept 2011 - Jul 2013
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  HSBC

  Jan 2017 - May 2017

  Implementation Consultant (Ring Fencing)

  Drive implementation of Target Operating Model by providing support on a Ring Fencing project. • Work with various divisions in the Bank to categorise and migrate clients into the ring fenced or non-ring fenced bank by understanding criteria and analysing large quantities of data• Analyse clients with prohibited ring fence products and determine the correct duplication of profiles across the 2 banks• Collate and present MI as clients migrate across the 2 banks

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  Barclaycard

  Jun 2017 - Jun 2018

  PMO Analyst

  PMO on a regulatory project resolving internal control issues across Barclaycard (credit card division of Barclays Bank). • Oversee the remediation of control issues across 4 separate workstreams by tracking progress, liaising daily with Project Managers and identifying and resolving any risks to the plans • Ensure Project Managers adhere to programme standards• Collate project level reporting from Project Managers• Create programme level status reports for the Central PMO team and senior management• Manage RAIDs and capture actions, decisions and updates and ensure logs are kept up to date• Create papers for discussion in various governance forums including Management Committees and working groups• Forecast headcount and budgets and challenge costs Show less

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  Nicola Wealth

  Oct 2018 - now

  Project Manager