Marcus Stapleton

Experience

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  Greene King

  Jan 1995 - Jan 2000

  Pub Landlord & Manager

  Licensee and Manager of several different pubs across England. Staff from 3 to 30. During my tenure at the White Hart, Bristol I tripled overall wet and dry sales through specific marketing and an innovative approach. Being one of the first pubs in Bristol and possibly England to utilize Email ordering for busy lunch service in '99.

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  AT&T

  Mar 2003 - Apr 2015

  Successfully Coached a sales team of 10-20 small business inbound sales representatives. Achieved multiple awards such as Pinnacle, Run through the warehouse & Presidential Honors.

  • Sales Coach

    Mar 2001 - Apr 2015

  • Trainer

    Mar 2003 - Mar 2005
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  The General®

  Oct 2015 - Mar 2019

  Customer Service Supervisor

  Managing, Coaching and Leading a team of 20+ front line customer service representatives. My personal goal is to help them learn the behavior and skills to earn promotion within the company and get a start on a career with The General and in the Insurance industry. I have spearheaded many improvements in the Customer Service department to make life easier for all of the representatives and the customers. I was awarded CS Supervisor of the year in 2016 and won several back to back "Team of The Quarter" awards. Show less

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  Philips

  Mar 2019 - Dec 2020

  Sales Trainer - Sleep and Respitory Care. Oxygen.

  Responsible for onboarding, training, continuous improvement, coaching and continuous training for the whole department. Design, Improve and deliver all training. Serve as product SME for 3 different product lines. Serve as SME for developing new programs and processes to help meet sales targets.• Implemented and led our departments Continuous Improvement program. 37 improvements in place since inception.• On boarded 40 agents & 1 Sales Manager to date.• Product SME for Oxygen, Respiratory Drug Delivery & Sleep products.• Transitioned & redesigned training seamlessly to online due to 2020 work at home policies.• Implemented Lean processes & mapping for improved sales and productivity• Helped develop Salesforce instance and continuously improve our platform Show less

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  Inogen

  Dec 2020 - now

  Training Outside Referral Development Managers for their best success. Training Regional District Sales Managers for their best success.

  • Training Manager International & Outsourced Providers

    Dec 2023 - now

  • Sales Trainer - RDM

    Dec 2020 - now

  • Direct to Patient Sales Trainer

    Dec 2020 - Dec 2020