Ivan Garro

Experience

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  BBVA Bancomer

  Sept 1995 - Nov 1998

  Information Analyst

  Analysis, design and supervised the development of computer systems to solve business challenges.

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  EDS Group

  Nov 1998 - Oct 1999

  Information Analyst / Project Manager Jr

  Project Manager, implementing all the system development life cycle, analysis, design and develop of computer systems in order to solve business problems.

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  Televisa

  Oct 1999 - Jul 2017

  Sub-Director / Project Manager / PMO / BPM / CRM

  • Design and Implementation of the IT strategy, with the corresponding Balance Score Card. • Design and Implementation of the business units strategy regarding payroll, treasury, HR, legal. • Optimize any workflow, it could be only a reengineering or a complete transformation to a BPM process. • Responsible for the compliance with SOX metrics. • Accountable for all IT project financial aspects, including the annual IT budget (>1.5 M USD), cost control, and process engineering.

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  Oodoo

  Aug 2017 - Jan 2019

  Program Director / PMO / Project Manager / Delivery Manager

  • Spearheaded the design and implementation of a strategic methodology for Axtel, boosting market viability by 20% and aligning services with industry best practices (Cobit, Itil, PMI) • Implemented dashboards and KPIs, improving decision-making and elevating service quality by 15%, measured through customer feedback and internal metrics • Conducted impactful training sessions, enhancing project team capabilities, resulting in an 18% increase in project efficiency • Established a continuous improvement cycle, leading to a 25% reduction in service delivery times, showcasing a commitment to efficiency and excellence. Show less

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  Servicio De Administracion Tributaria (SAT)

  Mar 2019 - Mar 2020

  Sub-Director / Project Manager

  • Executed diverse special projects, managing a 500M pesos budget with 15% cost savings through strategic planning • Navigated government policies, obtaining project approvals and enhancing security with the CAyAS initiative, resulting in a 20% boost in operational efficiency • Optimized the Leased Armored Vehicles program, reducing operational costs by 25% through negotiations while ensuring the safety of high-profile individuals • Led the Vigilante project, increasing security by 30% with 24x7 monitoring, facial recognition, and safe route implementation for custom patrols. Show less

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  SuperISSSTE

  Aug 2020 - Feb 2024

  Chief of Operations / Operations Management / Operational Planning

  • Managed 68 grocery stores, optimizing sales and operations for increased revenue and customer satisfaction • Drove a 15% sales growth in the healthcare sector through strategic corporate sales to hospitals • Achieved a 20% increase in government clientele by leading corporate sales initiatives targeting government institutions • Boosted vending machine sales by 25% through strategic management of +30 machines and introduction of new product lines.

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  Profesional independiente

  Apr 2024 - now

  Project Manager / Delivery Manager

  • Preparation and execution of RFP's process, evaluation of responses and candidate products, delivery of recommendations. • Review and recommend changes to IT security and infrastructure • Help small companies to finished projects accomplishing the scope without spending more budget. • Managed projects, people and budget.