Amritesh Anand

Experience

• 

  HSIL Ltd.

  Oct 2015 - Nov 2019

  State Service Executive

  - Handle customer complaints by providing effective solutions and alternatives within designated timeframes, ensuring follow-up to achieve resolution.- Respond to inquiries related to warranties and terms of service.- Prepare Management Information System (MIS) reports.- Supervise a team of 21 service technicians and manage operations across three service centers within the state.- Oversee the tracking of inbound and outbound inventory.

• 

  WNS

  Nov 2019 - now

  - Entered data for active and shortlisted candidates in specific search assignments, ensuring accurate assignment of function and industry codes per SIC standards.- Managed candidate and company records in the database, applying appropriate coding based on profiles.- Utilized paid databases such as Hoovers, CAPIQ, and Factiva effectively.- Participated in special projects like NameID and updated the firm's Global Database.- Created and maintained candidate and company records, conducting internet research to verify database accuracy and effectiveness.- Provided training and guidance to new team members.- Managed client feedback during calls and shared insights with the team in feedback sessions.- Regularly updated a DPU (Data Per Update) sheet for the team and calculated the Average Processing Time for completed requests on a weekly basis.- Maintained a daily performance tracker for the team. Show less

  • Analyst - Analytics

    May 2023 - now

  • Sr. Associate

    Nov 2019 - May 2023