Stephanie Gordon

Experience

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  Wilberforce University

  Feb 2003 - Jul 2008

  Institutional Advancement + Development

  Recruited to restructure university music program and increase revenue generating opportunities spanning 10+ states and 35+ schools for site visits/concerts boosting national awareness of the university. Multiplied student enrollment. Position created to retain talent desired to support growth. Developed and implemented 12 annual East and West coast tours increasing Music Major enrollment by 300% and university revenue $2.5 million within one yearProduced red-carpet movie premier for university blockbuster tribute and documentary, Amazing GraceCoordinated multifaceted logistics for 7–14-day publicity tours providing detailed structure for up to 65 travelersGenerated $18k in revenue for an eight-day publicity and university admissions tour Cultivated community relationships building a client-base of more than 20 partners in the private and non-profit sectors Show less

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  Different Drummer

  Jan 2008 - Jan 2013

  Market Resource Director

  Managed entertainment mobilization in major metro markets.Generated $3.1 M within tight seven-week deadline increasing community involvement by 45% for No Child Left Behind ActGrassroots, field marketing subject matter expertDesigned top-quality marketing campaign supporting educational forum servicing 40 public schools; bartered resources valued at $7,000Identified gaps in enrollment support services then developed contingency plans for markets with little interest Increased marketing effectiveness and helped generate over $3 Billion in box office success. Projects included Life of Pi, 12 Years A Slave, Black Nativity, and Won’t Back Down. Show less

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  RecruitMilitary

  Jun 2011 - Oct 2012

  Director of Event Operations and Logistics

  Flawlessly executed 45-60 annual Opportunity Expos—the company’s largest line of businessResponsible for the full life cycle of the event proposal preparation process focusing on high value proposalsNegotiated marketing exclusivity with NFL stadiums, NBA arenas, and MLB fields across the country in exchange for venue access for all Opportunity Expo eventsCaptured President Barack Obama’s attention and interest in attending the Opportunity Expo at the Paul Brown Stadium in Cincinnati, Ohio. Coordinated with The United States White House personnel and The United States Secret Service as part of the Veterans Employment Initiative. Show less

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  American Cancer Society

  May 2013 - Sept 2015

  Constituent Support and Fundraising

  Sought inroads opportunities for Planned Giving Directors (PGD) to create and maintain relationships with the community and financial planning partnersAnalyzed and reconciled monthly fundraising production as reported by PGDsManaged director portfolios with timely follow-up and problem-solving solutions

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  General Dynamics Information Technology

  Jan 2015 - now

  Strategic maestro (of sorts) guiding and advising on communication strategies and tactics. I use my vast arsenal of knowledge in the realms of public relations, marketing, media relations, and internal communications, as the go-to guru for effective messaging to help captivate audiences, craft relatable narratives, and polish brands to perfection.---Created, from scratch, a style guide for NIT to enhance written communications across different audiences, ranging from C-Suite to technical staffDeveloped customized Standard Operating Procedures (SOPs) and Knowledge Base Articles for specific target groupsCreated visually engaging presentations to simplify intricate concepts ensuring top-notch precision and consistency in all materialsDesigned top-level presentations and communications for executive leadership teams and C-level executivesCreated an interactive SharePoint site with detailed project and task informationCollaborated with technical staff on project details to produce infographics, diagrams, workflows, and chartsCombed convoluted data sets to distill information into clearly crafted presentation speeches and facilitator notes Show less Health Insurance Marketplace Subject Matter Expert (SME)Coached 825 Marketplace actors on Affordable Care Act (ACA) regulations related to the Marketplace application process, consumer eligibility, and end-to-end quality health plan enrollmentsApplied nonstop best practices to boost the performance of the Marketplace Program Integrity Contract's (MPIC’s) investigators, data analysts, and support persons while using a diverse portfolio of adult-learner teaching methods, morale engagement initiatives, and continuing education knowledgeartifactsDocumented agent/broker business processes and requirements for Marketplace participation using flows and diagrams Liaised between data analysts and investigators to identify knowledge gaps and mitigate cross-training risks resulting in project-wide collaboration, workgroup coordination, and product/process demonstrationsSimultaneously managed the Agent/Broker license verification investigations teamAssessed Marketplace training insufficiencies through one-on-one knowledge check sessions with investigators and data analysts creating refined learning and development content that directly contributes to customer satisfactionAdvised as the ACA + Marketplace SME based on knowledge and experience with the Marketplace application and enrollment process in the development of over 100 investigative milestonesCreated real-world scenarios that provide in-depth weekly training to MPIC investigators and data analystsRecommended best practices to the Office of Inspector General (OIG) for consideration throughout the course of its Marketplace investigations Leveraged program performance best practices using MPIC’s scope to define deliverables, track and report subcontractor progress using weekly check-in metricsCommunicated with project stakeholders, task-by-task, to support their detailed work plans Show less Simultaneously managed agent/broker license verification investigations team by providing day-to-day management for 15 consecutive monthsEffectively managed seven investigators and six data analysts: improved license data integrity using an extensive peer review quality assurance progression as a function of providing HR direction and guidanceLeveraged multiple data sources including CMS’ Multidimensional Insurance Data Analytics System (MIDAS) and Registration Completion List (RCL), the National Insurance Producer Registry (NIPR), and individual state’s Department of Insurance (DOI) websites as critical paths to enhance the MPIC’s knowledge of the data structure and content available from these sources to refine the license verification processMet the challenge of understanding 39 Federally-facilitated Marketplace (FFM) states’ licensure processInitiated and refined a license verification process to verify the status of agent/broker home state licenses, Lines of Authority (LOAs), and RCL status Effectively executed contract performance by compiling data into ad hoc reports, one of which articled the successful investigation of 55.4% unique agent/broker National Producer Numbers (NPNs) out of 6,674 NPNs in violation of CMS rules requiring compliance with state licensure lawsMapped data analytics processes and offered recommendations for improvement by automating the comparison of Marketplace plan enrollment, NIPR, and agent/broker registration data. This project milestone finding was used to identify the FFM and State-based Marketplace (SBM)-Federal Platform states in which each agent/broker enrolled consumers within the Marketplace. Managed leads and investigation workflows by abiding to CMS-approved SOPs, which resulted in successful, focused analysis of non-compliant enrollments during PY 2019Identified 50 NPNs with more than five non-compliant enrollments, and three agent/brokers who enrolled consumers without having a license in their home state Show less Affordable Care Act Subject Matter Expert (SME) for CMS' national Enrollment Assistance Program (EAP) Increased market participation by 245% as a Certified Federal In-Person Assister and SMEDeveloped new strategic training materials for the entire EAP by overhauling and enhancing outcomes for federal Health Insurance Marketplace enrollments and customer serviceCreated 15 individualized behavioral and supplemental learning training decks to enhance the federal, computer-based Marketplace In-Person Assister certification trainingExceled in training, leading, and motivating professional recently introduced to the ACA and its affiliated servicesCreated 25+ introductory and continuing education artifacts to support learning tracks for new and seasoned ACA learnersDeveloped reports for senior leadership to deliver to CMS that were concise, meaningful, and achieved maximum impact 50% travel to 13 markets to provide mission critical operations and training support, orientation, and EAP market improvement outcomesIdentified workforce talent to fill subcontractor positions of which I mentored and supported during federal open enrollment seasonsEvaluated market requests for EAP support at enrollment events in the community, effectively balancing workflow, CMS demands, and market dynamics Show less

  • Corporate Communication Advisor

    Jun 2023 - now

  • Learning and Development Architect

    Aug 2015 - Jun 2023

  • Acting Marketplace Program Integrity License Verifications Manager

    May 2018 - Aug 2019

  • National Trainer

    Jan 2015 - Jan 2017