Stefan Grosu

Experience

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  EDUCATIVA

  Jan 2012 - Nov 2013

  Coordinated the activities of the call center team, managed databases ofcontacts and improved process development. Here I developed skills like:budgets, project management, leadership. Contact persons of interest.

  • Call Center Coordinator

    Nov 2012 - Nov 2013

  • Caller

    Jan 2012 - Oct 2012
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  Business Partners

  Apr 2014 - Sept 2015

  Financial Planning Consultant

  - contact clients;- make Financial Analysis in order to determine the financial objectives of theclient;- create a personalized Financial Plan to implement in order to reach theobjectives;- providing service and contracts audit to clients;- participating to trainings as to keep the pace with the ever changing FinancialMarket;

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  Swiss Solutions

  Mar 2015 - Oct 2016

  International Sales Representative

  As an International Sales Representative, I am responsible for selling avariety of language services to prospective international customers. Targetaccounts can be prospects that conduct international business in variouslanguages, marketing and advertising entities. I reach out to global customersor organizations that interact with multi-lingual stakeholders, patrons orcustomers. I also am responsible for account management, and for generatingincremental revenue growth as a result of those customer relationships.Responsibilities:- Uncover, qualify and sell enough opportunities to a targeted list of prospectsto meet or exceed a monthly direct sales target, resulting in an individualcustomer base- Maintain relationships with prospects to build a relationship of trust andensure future business- Make my way past company gatekeepers to C-level executive and otherdecision makers- Present our language services and related advantages and benefits to keydecision makers- Craft and coordinate responses to formal requests for proposals- Document all sales activity using the appropriate tools- Building and maintaining a referral network and growing your book ofbusiness- Attending regular sales meetings- Become an expert who understands language services and buyers ofsuch services, giving you the ability to gain the trust of customers and closebusiness Show less

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  Atos

  Oct 2016 - Feb 2019

  Manage Network transitions to Europe:- SPOC between customer and delivery team;- Plan and oversee the Transition;- Planning and managing the transition steps: Prerequisites, KT, Reverse KT, Shadow, Reverse Shadow and Hyper-care;- Manage Resourcing, Timeline and Scope as per client expectation and delivery team capabilities;- Travel onsite for workshops with the client and technical teams;- Identify and manage risks;- Manage identifying, updating and creating documentation;- Regular meeting with stakeholders; Show less Manage Implementation of new environments for the customer:- weekly meeting with the customer;- weekly meeting with the technical teams;- raising changes, participating in CABs and ECABs in order to get them approved;- implement the new environments during customer agreed windows based on impact to the business;- planning and managing the implementation of new environments (development, test, production) on different technologies: Oracle, Window, Linux and Unix;- Identifying and mitigating risks;- providing expertise to the customer in key decisions regarding new environments; Show less

  • Transition Project Manager

    Feb 2018 - Feb 2019

  • Project Manager

    Jun 2017 - Feb 2018

  • Global Resourcing Specialist

    Oct 2016 - Jun 2017
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  Vodafone

  Mar 2019 - Jun 2022

  Project Manager

  - Managing the process of taking the customer idea to full implementation by using best practice project guidelines- Coordinating multiple project for local and global markets in a variety of environments (Windows, Linux, Oracle, MSSQL, etc.)- Kicking off every project by bringing together the right stakeholders and putting together an initial High Level Design- Facilitating the creation of the Low Level Design by the architect based on customer specifications

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  NTT DATA Services

  Jul 2022 - now

  Transition Project Manager

  As a transition PM, my responsibilities are:• Manage transition of support services, program artefacts and personnel from incumbent;• Review SOWs, SOPs and SLAs, and work with delivery teams to make sure they are respected after assumption of service;• Identify and manage all dependencies, risks and issues that occur during the transition period;• Document future mode of operations and set up plan to bring new team up to speed;• Support the delivery team in resourcing the right team which will deliver the new service;• Evaluate and maintain the cost model;• Coordinate the transition phases: Knowledge Transfer, Shadow, Reverse Shadow and Hyper-care;• Document knowledge gaps;• Implement and manage enterprise governance; Show less