Monica Serrano

Experience

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  Hotel y Villas Las Palmas

  May 2014 - Jan 2015

  Front Desk
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  TuruBaRi

  Feb 2015 - Jan 2017

  Nature & Adventure Guide

  Passionate Nature & Adventure Guide dedicated to providing exceptional customer service experiences.

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  Billnet Solutions Corporation

  Jan 2017 - Jan 2019

  Dedicated and detail-oriented professional with expertise in medical billing and account management. Skilled in overseeing the billing process, resolving payment discrepancies, and ensuring compliance with regulations. Proven ability to optimize revenue cycles and maintain positive client relationships. Effective communicator with strong organizational skills, committed to delivering exceptional results in the Experienced Medical Billing Follow-Up Agent proficient in resolving billing discrepancies, navigating insurance procedures, and ensuring timely reimbursement for healthcare providers. Skilled in communication, negotiation, and medical coding software, with a track record of optimizing revenue cycle management. Dedicated to delivering exceptional service and maximizing financial outcomes in the healthcare industry.

  • Account Manager

    Jan 2017 - Jan 2019

  • Follow up agent

    Jan 2017 - Jan 2017
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  Stryker

  Jan 2019 - Jul 2022

  Specialized in managing the resolution of outstanding accounts and disputes within the organization. My role involves analyzing delinquent accounts, developing strategies for debt recovery, and negotiating payment plans with clients. Additionally, I investigate and resolve disputes, working closely with both internal teams and external parties to reach mutually beneficial solutions. With expertise in financial analysis, communication, and problem-solving, I am dedicated to maximizing collections efficiency while maintaining positive relationships with clients. Mostrar menos

  • Disputes and Collections Supervisor

    Sept 2020 - Jul 2022

  • Senior Collections & Disputes Analyst

    Jan 2019 - Sept 2020

  • Collections & Disputes Analyst

    Jan 2019 - Jan 2019
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  SmileDirectClub

  Jan 2022 - Jan 2022

  Accounts Payable BP

  Managed vendor relations, processing invoices, and ensuring timely payments. Skilled in optimizing financial processes for efficiency and accuracy while maintaining compliance with company policies and regulations. Dedicated to fostering strong relationships with suppliers and internal stakeholders to support organizational goals

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  VMware

  Jul 2022 - Jan 2024

  Senior Business Intelligence Analyst

  Experienced Senior Sales Operations BI Analyst with a proven track record in optimizing sales processes, driving revenue growth, and enhancing decision-making through data-driven insights. Proficient in leveraging business intelligence tools and analytics to provide actionable recommendations and streamline operations. Passionate about driving organizational success through strategic analysis and continuous improvement initiatives.