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Sanjeev Kushvaha

Sanjeev Kushvaha

Process Developer

Followers of Sanjeev Kushvaha408 followers
location of Sanjeev KushvahaHyderabad, Telangana, India

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  • Timeline

  • About me

    Manager - Transaction Quality and Continuous Improvement

  • Education

    • JRN University

      -
      Bachelor of Commerce (B.Com.) Commerce

    • St. Xavier's High School, Aurangabad

      1998 - 2001

    • Indian Institute of Management, Calcutta

      2008 - 2009
      Executive General Management Program Business Administration and Management, General

  • Experience

    • GENPACT

      Mar 2006 - Oct 2010
      Process Developer

    • Mahindra Satyam

      Nov 2010 - Sept 2012
      Sr Analyst

    • Talent Logic Inc.

      Oct 2012 - May 2013
      Staffing Manager

    • UnitedHealth Group

      Aug 2013 - Nov 2022

      Lead a team of 15 - 20 Quality Specialists in the Operations Quality Dept. Primary role is to ensure quality and productivity targets are met and exceeded. Liaise with onshore partners on a daily basis to resolve critical issues and escalations. Drive Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources. Provide inputs to Leadership on process gaps and provide solutions

      • Deputy Manager - Transaction Quality

        Jun 2022 - Nov 2022

      • Assistant Manager - Transaction Quality

        Nov 2015 - May 2022

      • Quality Specialist

        Aug 2013 - Oct 2015

    • Firstsource

      Dec 2022 - Dec 2024
      Manager - Capability Development

      Manage Assistant Managers and QA’s in multiple Geos (India, Philippines, USA, Mexico) . Supporting a major US healthcare client.

    • IDFC FIRST Bank

      Dec 2024 - now
      Quality Manager

  • Licenses & Certifications