Experience

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  Minh viet academy

  Jan 2020 - Dec 2023

  Operations analyst

  - Managed day-to-day operations and supported strategic planning and implementation, improving organizational efficiency and effectiveness- Built a cross-functional relationships with the sales team and data analytics team to better understand students' interest in international university programs- Periodically updated the academy's student database of more than 10,000 records using Excel and Python

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  Cosumnes river college

  Aug 2022 - Dec 2022

  Computer science and business department - instructional assistant

  - Tutored students on a wide range of assignments e.g: coding projects in Python, C++ and Java- Followed the computer science professors' curriculum materials to better support student learning and success- Helped students with problem solving and critical thinking practice to improve in programming classes- Maintained the working order of the hardware and software in the lab

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  City of sacramento

  Sept 2022 - Jan 2023

  Information technology intern

  - Solved end users' hardware and software problems using the ticketing system Snow for ServiceNow- Collaborated with other IT teams on networking and operation security project- Maintained upkeep of computers, technological equipment, and 50 printers in the city's network- Assisted various high priority personnel and executives under time pressure

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  Fortrend engineering

  May 2023 - Aug 2023

  Data governance intern

  - Delivered a 80% data optimization through the resolution of data conflicts and consolidation of information into a single system- Led the automation of data cleaning processes using Python for over 27,000 drawing files- Implemented data governance standards and practices to maintain the integrity of database operations using SQL Server Management Studio

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  Project management institute

  Jun 2024 - Jul 2024

  Project manager

  - Conducted 4 key stakeholders interviews to identify pain points and achieved annual savings of 9,000 by optimizing Asana, previously heavily underutilized- Applied SCRUM to direct the development of optimization solution, successfully achieved a 50% decrease of manual processing in event and project management processes- Led the data analytics team to identify topic trends and interest to increase event attendance rate by 30%

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  Tal education group

  Aug 2024 - now

  Operation assistant

  - Coordinate with the sales team to build an understanding of regional demand for strategic decision- Analyze daily operational tasks to develop AI-driven solutions that reduce manual processing by 60%, with implementation targeted for completion by the end of Q4 2024- Maintain effective communication between the learning center and parents to provide information and address concerns in a timely manner