Laura Brown

Laura Brown

Customer Service Specialist

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location of Laura BrownKingston, Ontario, Canada

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  • Timeline

  • About me

    Relationship Manager, Commercial Markets at RBC Royal Bank Of Canada

  • Education

    • Holy Cross Catholic Secondary School

      -
    • Queen's University

      2013 - 2013

      Completed three courses with a focus in Business and Economics to expand upon my undergraduate degree in Science.

    • McMaster University

      2009 - 2013
      Bachelor of Science (BS) Honours Kinesiology

      Activities and Societies: -McMaster Varsity Curling Team: I played the lead position when the team placed 4th at the National CIS competition in Kamloops BC. 2012-2013. -Participated in the following Intramural Activities:Indoor & Outdoor Soccer, Women's Football, and Innertube Water-polo -Kinesiology Society: Active member all 4 years of undergrad. I was a "Welcome Week Rep" for 3 years, participated in all charity fundraisers, including the annual the Heimbecker Cup. Member of McMaster's KinGames Team 2012 in Ottawa. 2013 Graduate, McMaster Universities Bachelor of Science with Honours in Kinesiology.

  • Experience

    • Riley's Garden Centre

      May 2010 - Dec 2013
      Customer Service Specialist
    • McMaster University

      Aug 2012 - Apr 2013

      I had the pleasure of working with the McMaster Men's Varsity Lacrosse Team for their 2012- 2013 season, providing on field emergent care and pre/post game therapy to athletes.

      • Customer Service Representative

        Sept 2012 - Apr 2013
      • Sport Medicine Therapist

        Aug 2012 - Jan 2013
    • Air Interactive Media Inc.

      Jan 2014 - Nov 2014
      Business Development Manager

      -Represent the Cloud based SaaS Solution "AIM mView Suite"-Responsible for all stages of sales starting with prospecting to presentations all the way to closing. -Responsible for user implementation and training for successful solution adoption rates.-Contribute to marketing campaigns in various capacities including conception, development, and promotion-Increase company visibility through many networking events including Kingston & Ottawa Chamber of Commerce's, BNI, Kingston Sales & Marketing Club, and trade shows including GTEC, ITEX, MARCOM, MISA.-Participated in GTEC 2013 in Ottawa Canada as a guest speaker and Gen Y advocate providing insight and expectations for the mobile workforce.-March 2014 I was the lead speaker on "Mobility in the Workforce... Connect, Share, Collaborate" In Las Vegas Nevada at the ITEX Conference. The audience was made up of private sector C level executives. Show less

    • Royal Bank Of Canada

      Dec 2014 - now

      The RBC Career Launch Program is a year-long paid work experience and development program that helps you gain diverse experience and network with both seasoned and aspiring professionals. During the three rotations, Associates are provided formal learning, professional mentorship, and sponsored networking opportunities.Rotation 1: Client AdvisorRBC, Gardiners & Golden MileJanuary 2015 - July2015 | 523 Gardiners Road, Kingston, ON K7M 8T1 For six months I worked in branch as a Client Advisor assisting clients with their day to day banking needs. Completed and presented best practices in "Retail Behaviours" for the branch as they migrated to RISE Plus. Rotation 2: Fund Development CoordinatorThe Boys & Girls Club of Kingston & AreaJuly 2015 - October 2015 l 1300 Bath Road, Kingston, ON K7M 4X4For three months, I worked for The Boys & Girls Club where I assisted in Fund Development for Club programming. During this rotation I helped with special events such as Annual Golf Tournaments and the Teddy Bear Picnic, Grant Writing for funds, and updating the "Leave a Legacy" Program.Rotation 3: Recruitment CoordinatorRBC, Personal & Commercial Banking, South Western OntarioOctober 2015 - January 2016 l 6880 Financial Drive, Mississauga, ON L5N 7Y5Assisted in the recruitment process for high volume roles. Achievements: - 1st place in the "Next Great Social Innovator" Challenge.In a group of 5 other peers came up with the "RBC Possibility Card". Our solution to build savings for the under/unbanked population of Canadians.- Top Jammer in "RBC's Mission and Vision Jam" - Selected to be a Spokesperson for the Program Show less

      • Relationship Manager, Commercial Markets

        Jan 2021 - now
      • Business Account Manager

        Apr 2018 - Jan 2021
      • Banking Advisor

        Jan 2016 - Apr 2018
      • Associate, RBC Career Launch Program

        Dec 2014 - Jan 2016
  • Licenses & Certifications

    • Standard First Aid CPR "C"

      Jan 2012
  • Honors & Awards

    • Awarded to Laura Brown
      McMaster University Entrance Scholarship - 2009
  • Volunteer Experience

    • Mac Turtles Program Volunteer

      Issued by McMaster University on Jan 2012
      McMaster UniversityAssociated with Laura Brown
    • Mac Wheeler Program Volunteer

      Issued by McMaster University on Jan 2013
      McMaster UniversityAssociated with Laura Brown
    • SNAP Program Volunteer

      Issued by McMaster University on Jan 2013
      McMaster UniversityAssociated with Laura Brown