Hermanus Stein

Experience

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  Paradise Computer Consultancy Services

  Dec 2012 - Jan 2015

  IT Support Technician

  *Maintained office PCs, networks and mobile devices*Patiently walked individuals through basic troubleshooting tasks*Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more*Imaged and prepared new computers for integration into company networks and systems*Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web*Performed troubleshooting and repaired peripheral devices such as printers and scanners*Managed system-wide operating system and software deployments as well as related software upgrade problems*Linked computers to network and peripheral equipment*Determined maintenance requirements and assigned repairs to qualified employees*Mentored junior technicians in maintenance, repair and reporting duties*Applied critical thinking and research to address complex issues*Prioritized tasks and planned workflows to meet operational targets*Maintained quality assurance and customer satisfaction objectives*Assist users remotely with PC and software issues. Show less

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  Samsung Mobile

  Jan 2015 - Mar 2017

  Sales Supervisor

  *Researched competitors' activities and products to uncover new trends*Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities*Targeted and prospected for new business through telemarketing, individual creativity and innovation*Interpreted sales and pricing policies to departmental personnel and customers*Promoted continuing education opportunities for sales team to bolster skills and add value to department*Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities*Established and cultivated solid business relationships with new or existing customers*Closed lucrative sales deals using strong negotiation and persuasion skills*Maintained ethical and positive working environment to reduce turnover and promote high retention rates*Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Show less

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  First National Bank

  Apr 2017 - Sept 2019

  IT Field Service Engineer

  *Collaborated with vendors to locate replacement components and resolve advanced problems*Removed malware, ransomware and other threats from laptops and desktop systems*Patched software and installed new versions to eliminate security problems and protect data*Trained users on how to operate components and systems*Monitored systems in operation and quickly troubleshot errors*Responded to telephone, email and in-person inquiries regarding operation, use and repair*Patiently walked individuals through basic troubleshooting tasks*Analyzed issues to identify troubleshooting methods needed for quick remediation*Updated documentation and produced reports*Maintained servers and systems to keep networks fully operational during peak periods*Completed inventory counts and organized supplies*Configured hardware, devices and software to set up work stations for employees*Maintained printers and scanners to ensure minimum downtime. Show less

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  FirstRand group

  Sept 2019 - now

  Robotic Process Automation Developer

  *Designed and implemented robotic process automation (RPA) solutions using Blue Prism software to automate manual tasks, resulting in a 30% increase in efficiency*Collaborated with cross-functional teams to analyze business processes, identify automation opportunities, and develop Blue Prism workflows to streamline operations*Conducted extensive testing and troubleshooting of Blue Prism bots to ensure optimal performance and minimize errors in production environments*Provided training and support to end users on Blue Prism best practices and techniques, improving overall user adoption and satisfaction with the RPA platform*Designed reusable and reliable code for use within distributed virtual environments.*Analyzed current business processes and identified areas of improvement to increase efficiency.*Developed process maps, flowcharts, and diagrams to document findings.*Documented existing process flows and identified gaps in the current system.*Implemented changes to streamline processes and reduce costs.*Created detailed reports on project progress, results, and recommendations for further improvement.*Provided training sessions to staff members on newly implemented processes.*Developed user manuals for new systems or updated versions of existing ones. Show less