Diana Kanu

Experience

• 

  NAMMES-National Association of Metallurgical and Materials Engineering society

  Oct 2018 - Oct 2019

  Welfare Secretary

  • Sourced and shared relevant course materials for students across all levels in the department.• Worked with fellow executive members, in planning and facilitating various academic and social programs.

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  Iron Products Industries Limited

  Jul 2019 - Dec 2019

  Intern

  ● Collaborated with the engineering team to improve processes and performance.● Offering upper management administrative assistance.● Processed data in conjunction with the safety department to ensure compliance with regulations.

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  Lagos State Building Control Agency (LASBCA)

  Apr 2022 - Apr 2023

  Engineering Intern

  ● Monitoring and inspection of construction sites and writing appropriate notices .● Offering administrative support to senior management for effective and efficient workflow.● Writing and filing of reports for construction sites visited.● Site location sketching

• 

  Parallex Bank

  May 2023 - now

  • Instrumental in overseeing and managing the end-to-end development and enhancement of the retail mobile app product, ensuring seamless functionality, user experience, and timely updates to meet market demands.• Proactively address and resolve customer issues on the mobile app, to achieve high customer satisfaction rate through effective communication and troubleshooting.• Collaborate with cross-functional teams to execute marketing campaigns to drive customer adoption for the retail mobile app product.• Test and engage in the quality assurance process for the retail mobile app product, ensuring smooth and error-free customer interactions across platforms. Show less • Conducted user research and competitive analysis to find value-added services provided across industries and user needs, resulting in the improvement of user experience and the features of the retail mobile application.• Collaborated with cross-functional teams to execute marketing campaigns to drive customer adoption for Corporate Internet Banking product with a 15% success rate.• Tested and engaged in the quality assurance process for digital banking platforms, ensuring smooth and error-free customer interactions across platforms.• Monitored 27 ATM terminals and escalated issues to custodians to minimize downtime. Show less

  • Associate Product Manager, Mobile Banking

    Nov 2023 - now

  • Graduate Trainee

    May 2023 - Nov 2023