Luis Ernesto Aldana Hernández

Experience

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  Solar Turbines

  Jul 2012 - Aug 2013

  Internship Student

  Turbinator Project. Turbomachinery schematic diagrams analysis.AGV10 CCC Fuel Metering Valve Technical Manual elaboration.Logistics Support. Sort and capture of Import and Export documentation.

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  E & Tech Developments de México

  Aug 2013 - Jan 2014

  Internship Student

  FAT Tests and Analysis of industrial sensors. Surface drilling outdoor enclosures assembly. PCB soldering and testing. Master, Slave and RFS Monitoring computers configuration.

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  PEMEX

  Mar 2014 - Sept 2014

  Internship Student

  Creation, and management of Acquisition, and Services Contracts data base for the Mexico South Region. Employee Support in contracts follow-up queries. Transition to File Storage Facilities of Acquisition, and Services contracts.

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  SLB

  Oct 2014 - now

  - Provide L2, L3 IT Electronic Security Global Support for ALL SLB Regions (487- Resolution of IT support tickets, in a timely manner with a high customer satisfaction applying ITSM and ITIL best practices and framework.- Install, Monitor, Troubleshoot Physical Access and Control Systems including Lenel Controllers and HID Readers with Lenel Onguard suite v8.1- Install, Monitor, Troubleshoot Video Surveillance Systems including Video Servers and Cameras with Ocularis VMS v6.1. - Interpersonal collaboration with cross-functional teams, including connectivity, distributed servers, and vendors. Show less - Led a team of 3 IT professionals providing local and onsite: IT hardware and software delightful and excellent support and coordinating projects in Corporate Headquarters with very high-profile employees and 2 operative campuses with a total of 430 users.- Proficient and skilled in applying ITSM and ITIL best practices and frameworks.- Led software development projects as a Coordinator/Scrum Master and Product Owner.- Resolution and handling of IT support incidents/tickets via email phone and onsite, within SLAs with a high customer satisfaction.- Accountable for constant monitoring of metrics, achieving KPOs and KPIs, and compliance with corporate IT standards and policies.- Conducted Cybersecurity Audits, Change and Incident Management, Remote/Local Trainings and Presentations related with Cybersecurity and corporate tools.- Responsible for managing the entire lifecycle of assets (PCs, Servers, Network devices) from acquisition to disposal.- Collaborated closely with third-party vendors, suppliers and ISPs to ensure seamless project executions.- Interpersonal collaboration with cross-functional teams, including connectivity, distributed servers, event management, and Unified Communications to ensure seamless infrastructure operations.- Managed, created, and published social media content focusing on IT Support in Yammer (Viva Engage) Corporate Social Network. Show less

  • Physical Security Engineer

    Dec 2023 - now

  • ePACS Project Manager

    Jun 2016 - Dec 2023

  • Onsite Support Engineer

    Oct 2014 - Dec 2023