Ali Zain El Abdeen

Experience

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  Al fahd company service

  Jan 2009 - Dec 2009

  Data Entry Specialist

   Insert passports’ data into Engazat Company website dependent to Saudi Arabian Ministry of Foreign Affairs.  Answer the external calls related to the inquires about the Papers required for visa.  Receive the required documents for the visa and prepare it for the visa approval from the Saudi Consulate

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  Vodafone

  Jan 2011 - Dec 2011

  Customer Care Agent

  Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.  Providing guidance in areas of professional matters as requested or needed.  Applying FCR concept for all customers inquires.  Prioritizing and achieving multiple tasks, establishing and meeting deadlines.  Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.  Adhere to Customer Operations Department policies and procedures.  Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.  Perform standardized activities and tasks efficiently and effectively.  Pro-actively reinforce Vodafone’s customer care proposition during all contacts.  Handle and retain all the customers’ complaints within the SLA.  Handle all USB and mobile internet basic trouble shooting related issues.  Supporting corporate queue by handling SME authorized and end-users inquires.  Supporting collection queue by handling collections inquires and bills explanation.  Explore the required negotiation skills for making payments' deals when needed.  Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.  Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.  Implement high quality standards of Customer. Show less

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  Al Hendy Company

  Jan 2012 - Dec 2014

  Date Entry & Administrative Coordinator

  Insert passports’ data into Engazat Company website dependent to Saudi Arabian Ministry of Foreign Affairs.  Answer the external calls related to the inquires about the Papers required for visa.  Receive the required documents for the visa and prepare it for the visa approval from the Saudi Consulate.

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  Qebaa Company for Training and International Services

  Jan 2015 - Dec 2015

  Administrative Coordinator

  Answering questions and finding information for employees and clients.  Receive the employees who have been approved to work in the company and arrange their hiring procedures starting from giving them a list with the needed papers until participating in the orientation.  Preparing the workers files and fulfils it in terms of the certificates and anything related to the worker from needed paper.  Answer the external calls related to the inquires about the job vacancies.  Coordinate with Travel Company to booking tickets to Employees who have a visa.  Prepare a report of the employees who have received the visas and send them via e-mail to the company in Saudi Arabia to coordinate the reception and accommodation for them. Show less

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  Dar Al Fouad Hospital

  Jan 2016 - May 2019

  Sourcing and reaching out to qualified candidates for current open roles  Serving as a go-between for candidates and hiring managers  Coordinating the hiring process end-to-ends.  Build and report on quarterly and annual hiring plans  Create and publish job ads in various portals  Network with potential hires through professional groups on social media and during events  Collaborate with hiring managers to set qualification criteria for future employees  Screen resumes and job applications  Conduct initial phone screens to create shortlists of qualified candidates  Interview candidates in-person for a wide range of roles (junior, senior and executive)  Track hiring metrics including time-to-hire, time-to-fill and source of hire  Follow up with candidates throughout the hiring process  Maintain a database of potential candidates for future job openings Show less  Receive the working schedule received from the departments which responsible for.  Enter the working schedule in the computer system  Observe the workers Presence and departure.  Prepare the monthly reports with effects (absence – print lost- lateness) and send it the salaries and payrolls.  Prepare the disconnected reports.  Receive the changes and enter it on the computer system.  Enter the sick leaves, the annual and non-paid vacations to the Presence and departure report to not consider the employee absent.  Coordinate the manager's shifts schedule weekly and through the formal vacations. Show less

  • Talent Acquisition Specialist

    Apr 2018 - May 2019

  • Time Attendance Auditor

    Jan 2016 - Mar 2018
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  Saudi German Hospital Cairo

  Jun 2019 - Jul 2023

  Manage the operation of staff recruitment activity ensuring compliance with overallHospital strategic plans include:- Implement and evaluate recruitment strategies, policies, and initiatives to sustain thecontinuous improvement of the team,- Act as the regular contact between the hospital and its recruitment advertising partners to maximize the effectiveness of the relationship and the promotion of the- work with the stakeholders to provide advice and training and use innovative- Recruitment and selection ideas to attract, engage and select,monitor appropriate usage. Act as a reference point in this area, advising and training HRcolleagues, and representing Human Resources in audit processes,the effectiveness of the relationship between the University and its relocation partner,- To supervise the recruitment and contracts team including work allocation, performance reviewand the capture of service improvement requirements. To provide HR services to designatedfaculties/departments as required,- To continually review the operation of existing processes, recommend and implementimprovements,To perform a quality assurance role in relation to:Maintaining the accuracy of the HR database,Preparation of contracts of employment and other changes to employment,Operation of the e-Recruitment system. Show less JOB SUMMARY : It’s basically depends on hiring the right and fit candidates to fulfill the vacant positions in the accepted time frame with the right assessment criteria and selection quality.MAIN TASKS:1- Designing job advertisements as per job descriptions .2- Sourcing, collecting and filtering candidates Cv. And applications 3- Performing phone screening to shortlist candidates for the interviews4- Coordinates with the HODs for the technical interview.5- Establishes the interviewing report.6- Making the Job Offers and communicates with the accepted applicants. Show less

  • Senior Talent Acquisition Specialist

    Jan 2022 - Jul 2023

  • Talent Acquisition Specialist

    Jun 2019 - Feb 2022
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  Lasirena Group

  Jul 2023 - now

  Talent Acquisition Supervisor

  Real estate