Rihaco De Bruin

Experience

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  HOUSE OF FAME

  Jan 2013 - Nov 2015

  Actor / Extra
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  Christo's Auto Clinic

  Jan 2014 - Sept 2015

  Sales Assistant / Warehouse Manager

  - Managing the delivery and receiving of client’s vehicles- Placing vehicle parts orders and ensuring deliveries are correct- Managing staff to ensure they are carrying out their duties- Ensuring the workplace is safe and clean for all staff members- Dealing with conflict of staff members in a professional manner- Creating and managing deadlines of repairs- Assisting with maintenance and Invoicing contracts

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  Soft-Pro Information & Automation Technologies (Pty) Ltd

  Jan 2017 - Mar 2017

  Software Engineer / Installation Technician (Internship)

  I was part of a technical team that were outsourced to farming areas and distribution centres to assist with allnetworking, software, and hardware issues as well as to assist with the installation of new packing warehouses andstations. Another part of the company that I was part of was to maintain the software infrastructure of the distributionand packing warehouses.- Develop (improve) and maintain Software- Installation and improvement of networking solutions- Maintenance / installation of all hardware and software such as industrial scales, servers, routers, and access points- Assist with faulty equipment cost-effectively (when they need to be repaired or replaced)- Repairing of desktop machines and servers- Planning trips to each farm Show less

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  Dot Cube (Pty) Ltd

  Apr 2017 - Sept 2021

  Independently fulfilling the role of Lead Technical Customer Support Representative at Dot Cube (Hosting Company), providing full stack support to all client related queries and performing all server administration responsibilities of the Hosting Platform and its Infrastructure.Excellent time management and prioritisation skills, as well as accuracy and attention to detail play a vital part in fulfilling this role.Duties & Responsibilities:- Managing support ticketing system (WHMCS)- Billing and account management- Database Administration (SQL)- Provide telephonic and remote support to all clients- Managing Bulk Mail services- Provide support for all operating system issues. (Windows, MacOS, Android, Apple, and Linux)- Server administration (Apache, Daily Reports, Cloud storage backups)- Assisting designers with taking websites live and setting up development environments- Investigating development / design issues with websites (CSS, HTML, JavaScript & PHP)- Managing Cloudflare services- Selling of products/ services to new clients over email and telephonically- Performing housekeeping duties on servers to ensure the are running at optimal capacity- Assisting staff with all software/ hardware issues and repairing/ upgrading machines (software & hardware)Aside from all technical customer support & server administration I have also recently started developing (development languages such as Kotlin & Dart) mobile apps for online stores that are both Android and Apple compatible. As for being in the IT industry I am always willing to learning new technologies. Show less Liaise with clients on new and existing projects (websites and corporate identities). Assisting clients with technicalissues (websites and hosted domains).Duties & Responsibilities:- Designing fully responsive websites & Online stores- Creating professional corporate identities- Managing support ticketing system (WHMCS).- Assisting all hosting clients with Tier 1 Technical support- Onboarding of new clients assisting with domain migrations- Managing the design team using Agile methodologies in Jira- Migrating clients off Windows Hosting servers (IIS) over to Linux Hosting servers (WHM/cPanel)- Setting up office equipment including workstations, networking, and servers Show less

  • Lead Technical Customer Support Representative / Server Administrator

    Oct 2018 - Sept 2021

  • Full-Stack Developer / Tier 1 Support (Technical Consultant)

    Apr 2017 - Oct 2018
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  ITried

  Sept 2021 - Jul 2022

  System Administrator
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  The Shoprite Group of Companies

  Jul 2022 - now

  Field Engineer III