Alejandro B.

Experience

• 

  Whittier College Office of Financial Aid

  Sept 2015 - May 2019

  Financial Aid Student Manager

  • Cultivated outstanding project management skills by collaborating with mid-level managers and professional staff on determining alternative ways to increase admission rates through analysis of financial aid data resulting in doubling admissions rates and exceeding past performance in the last decade • Addressed all in person and digital inquiries from prospective/current customers utilizing vast knowledge of financial aid resulting in satisfied clientele• Collaborated with four professional counselors to complete financial aid awards by consulting with clients one-on-one to fulfil federal, state, and institutional document requirements and effectively answered procedural questions regarding student-financing increasing efficiency in operations • Vast experience and proven track record of utilizing Microsoft Office Suite, particularly Excel and Word, resulting in increased operational efficiency of the department • Accurately tracked/processed tax documents and other financial verification forms increasing efficiency as it relates to official financial aid packaging • Disburse federal, state, third party, and institutional financial aid awards verifying all information is accurate resulting in a financial solvent institution • Updated corrected FAFSA applications and verified corrected information into Whittier College Financial Aid Banner system analyzing each document ensuring initiation of financial aid packaging • Processed/Created student financial aid award letters, by downloading raw data from Banner (Oracle), and merging it to other documents determining official student financial aid amounts Show less

• 

  Interfaith Community Center

  Jan 2016 - Apr 2016

  Lead Team Researcher

  • Conducted an analysis of the business culture in Interfaith Community Center (non-profit) determining effective management styles within the organization• Evaluated the different levels within the administrative systems identifying areas of opportunity to increase output of services • Consulted with the CEO to understand the mission critical initiatives of the organization while discussing operations and the administrative issues that were detected for operations improvement • Wrote an in-depth analysis that detected flaws within the organization and solutions to those dilemmas to increase service and output• Presented findings and implications to various non-profits at a local non-profit symposium assisting organizations in identifying potential issues and remedies for success operations Show less