Monika Konefon

Experience

• 

  Inter Galactica

  Jan 2006 - Jan 2007

  Customer Service Agent

  participation in the following projects: - NKL/SKL – selling of lottery tickets by phone (German market) - Research project regarding phone books (Outbound Calls) - Questico (partner of Astro TV) – Customer Service (Inbound Calls) - Das staatliche Samstagslotto (Sales)

• 

  Santander Consumer Bank SA

  Jan 2007 - Mar 2012

  Customer Service Representative

  Customer Service Agent in Call Center, Santander Consumer Bank, Wroclaw - in relation to the Austrian market; (until October 7, 2009 the company’s name was: GE Money Bank, which was taken over by Santander Consumer Bank). My tasks in this role included: - Customer Service by phone, supporting Austrian customers (In- und Outbound) - supporting of a-jour banking accounts of the customers (without delays in payment) and banking accounts with payment delays - offering of loans, Leasing contracts, insurance policies to clients, active sale of bank products - negotiating payment deadlines with clients, supervising incoming payments - sending bank related documents to customers - verifying and keeping the client’s data up-to date -supporting clients in Internet Banking(EVA)April 2010 until March 2012 Trainer’s role - Santander Consumer Bank Pokaż mniej

• 

  Michael Page (fixed contract)

  Jan 2012 - Jan 2012

  Customer Service Representative

  - Working at Google through the agency: Michael Page Personell, Wroclaw - supporting customers in relation to the AdWords platform by email and by phone - providing technical support for customers located in Germany, Austria and in Switzerland

• 

  Credit Suisse

  Jan 2012 - Jan 2015

  - Key Account Manager function in reference to HR processes - Deputy of Divisional Subject Matter Expert (HR related) - preparing of various reports, analysis, statistics using Excel - preparing of presentations for HR Business Partners - assisting HR Business Partners located in Switzerland on a daily basis - processing HR queries by phone and by email in English and in German - working with various internal stakeholders - providing technical support for CS employees regarding various internal HR applications by email and by phone in English and in German - supporting CS employees in HR process related queries - active search for the best solution for customers - cooperating with different stakeholders in order to find the best solution for clients - Trainer’s role – preparing and conducting process and soft-skills related training sessions for new joiners

  • HR Analyst

    Jan 2014 - Jan 2015

  • HR Service Center Specialist

    Jan 2012 - Jan 2014
• 

  Credit Suisse

  Jan 2015 - Jan 2016

  Marketing Specialist at Credit Suisse (hired by Adecco)

  - supporting Swiss CS branches concerning Marketing area - coordinating advertising spot (displayed in CS branches) production at each process stage - maintaining contact with external advertising agency and different stakeholders on a daily basis - seeking for creative solutions while supporting spot productions, offering advisory help for customers and reviewing the spots concerning guidelines - supporting merchandising tours, campaigns carried out in Swiss CS branches - being a contact point for CS branch employees regarding various POS (Point of Sales) requests - preparing process related documentation Pokaż mniej

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  EY

  Jan 2016 - now

  - Providing effective coaching and advice on a range of internal and external knowledge tools and products in German (GSA), English (UK&I and Nordics) and Spanish (Spain) via phone, email, chat and Self-Service mode to internal employees on different ranks, mainly on a Manager and Senior Manager level globally- Resolving or appropriately escalating issues that impact the quality of customer service- participating in ServiceNow project (crucial platform for ticket and cases management, suggesting process improvements, escalating and following-up on issues, maintaining relationships with various stakeholders on a global level) - Building and maintain productive, collaborative relationships within the global knowledgeorganization- Conducting virtual training sessions for new joiners in the GSA area- acting as Product Advisor for Factiva (a global product), conducting product related training sessions Pokaż mniej

  • Assistant Director EA CoE Poland

    Jan 2022 - now

  • Supervising Associate

    Jan 2020 - Mar 2023

  • Markets Operations Senior Support Analyst

    Jan 2018 - Mar 2023

  • Senior Knowledge Advisor

    Jan 2016 - Jan 2018